Gas Fireplace Services & Repairs

My wife and I are very happy with the repairs and service to our gas fireplace - thank you Imran!

Imran is very experienced and very nice person. He is clearly in very high demand as we had to book him a few weeks advance so we were very happy that he fixed our fireplace before the holidays. Neither of us was able to stay home during a weekday (understandably, he doesn't work evenings) so we were happy that he came on a Saturday morning.

His final bill was exactly what he quoted so that was nice.

We really appreciate that he kept us in the loop (1) he called back quickly when I reached out to book an appointment, (2) he called a few days before our appointment because he had finished early and was in our neighbourhood so was hoping to drop by (but unfortunately we were unavailable), (3) he called the morning of our appointment because of traffic issues so that was really nice and even at that, he was only 15 minutes or so late. It is so refreshing for a repairman to be punctual and so thoughtful about clients' time so again thank you.

Imran was very respectable to keep our house clean (for example, he brought a blanket to protect our floor and brought his own vacuum so he did an excellent clean up when he was all done). He was very thorough and explained what he was doing and told us how to troubleshoot/gave us advice (in case there are future problems). We have a very old gas fireplace so probably could use a new one but thought it would be fine and cheaper to just service the old one. So, it is nice that he wasn't trying to up-sell us. One day, when we do decide to get a new fireplace (the pilot light is not quiet enough but we're content for now), we will definitely call on Imran.