Had a new fireplace installed by someone else as part of a major reno in 2009. It stopped working in the first winter so we had the original installer repair, upgrade (blower fan) and clean it. It quit again at the end of 2010 so I decided to check with Homestars for someone else. Luckily I called Imran hoping to have him come within a week or two as it was the start of heating season. He told me that he was really busy and and heavily scheduled but then asked if it would be all right if he came by early the following morning as he had a later call nearby. He was here bright and early and proceeded to completely disassemble the fireplace, showing me that it had not only had it not been cleaned during the other guys previous service call but it still had construction debris inside from the installation! He proceeded to clean up the burner and the fireplace worked perfectly - no parts required and he improved the flame so that it looks much better now. All the way through he explained exactly what was being done and why. Couldn't ask for a better job or a better serviceman. Before he left I made sure that he'd be around next year for the annual cleaning. Thanks again Imran, see you in 2013.
- Approximate cost of services:
- $300.00