Write a Review
Write a Review

Private User
Private User
Private User reviews Ajax, ON

Gas Fireplace Repair

I live alone in a townhouse and rely entirely on my fireplace to heat my home, because my baseboard heaters no longer work.
Earlier this year the flame went out on my fireplace and I could not get it relite. I found a serviceman's number online and called right away, to be told I would have to wait a week for a service call. I scrambled to buy some space heaters and a week later he showed up and looked at my fireplace and told me the valve was faulty and he would have red tag my unit. I asked for a quote to fix the valve and he told me didn't work on these valves and I should buy a new fireplace. He even had the nerve to charge me for a service call after refusing to give me a quote.

Wanting a second opinion, I called another serviceman who came two days later. He agreed the valve was faulty, but would need a couple of days to get me a quote. I didn't hear anything for three days, so I called him and he told me that he did not have time to get all the prices and probably would not have time to do the work, at least he did not try to charge me

Frustrated I decided to call one more serviceman and was lucky enough to find Imran's number. He came the next day after I told him I used the unit to heat my home and proceeded to do a complete inspection of my fireplace. After seeing how professional he conducted himself I asked for a quote to do a compete overhaul of my fireplace. Imran gave me an amazing price to do the job and started working right away. After getting all parts needed, Imran came in and restored my fireplace to brand new condition. It looked and worked better than ever.
I highly recommend Imran to do a terrific and professional job.

Approximate cost of services:
Was this review helpful?
Company Response

Dear Valued Customer, I appreciate you taking the time to write me a review and I'm happy that you are satisfied with the services provided to you. I am happy and thankful that I was able to rebuild the fireplace to look as good as new, with new components, and save you money so that you wouldn't have to buy a new one as suggested by the previous service person. God willing, I will be here to assist you at any time my services will be needed. I wish you and your family all the best. May God Almighty bless us all.