A sign of a great contractor is how he/she handles things when things go wrong. Blair is that great contractor.
I hired Blair after I had multiple contractors and had become very distrustful of the many bad contractors out there. You know - the kind that don't show up on time, do a bad job then show up only to collect the money.
Then came Blair. Blair not only had an open book policy of showing itemized subcontractor quotes, but he was always a pleasure to deal with and always responded to any questions, no matter how minor. Blair not only did a fantastic job on my addition work, but when things went wrong he stepped in and picked up the pieces. In particular, the concrete work needed remediation and Blair stuck with me through thick and thin over many years (since 2010) to make sure the remedial work was completed. Today (2014) marks the day when the final remedial work was done - most of the time was taken up with chasing the subcontractors and making sure they followed through.
Words cannot express how grateful I am to Blair for all his help. There's a reason why Trademark regularly wins the Consumer Choice Awards.
- Company Response
Thank you Shanno for taking the time to post a review. It is very much appreciated.
Yes we definitely ran into some challenges during your project and as with anything, sometimes Murphy's Law comes into play. One of the fundamental rules that we practice is to treat each home and project as if it were our own home. Not only the quality of work but the process as a whole. To switch places with the homeowner and try to imagine their experience throughout the duration. Occasionally problems will arise but what is most important is how they are handled and that the customer is looked after, knowing that we are in their corner.
Not only did your home turn out fantastic, but I gained a friend in the process.
Thanks again Shanno!