A sign of a great contractor is how he/she handles things when things go wrong. Blair is that great contractor.
I hired Blair after I had multiple contractors and had become very distrustful of the many bad contractors out there. You know - the kind that don't show up on time, do a bad job then show up only to collect the money.
Then came Blair. Blair not only had an open book policy of showing itemized subcontractor quotes, but he was always a pleasure to deal with and always responded to any questions, no matter how minor. Blair not only did a fantastic job on my addition work, but when things went wrong he stepped in and picked up the pieces. In particular, the concrete work needed remediation and Blair stuck with me through thick and thin over many years (since 2010) to make sure the remedial work was completed. Today (2014) marks the day when the final remedial work was done - most of the time was taken up with chasing the subcontractors and making sure they followed through.
Words cannot express how grateful I am to Blair for all his help. There's a reason why Trademark regularly wins the Consumer Choice Awards.