I purchased 2 Aerovironment brand wall chargers for our PHEV in the fall of 2016 from Rand Electric. Rand also installed one of two units at our home in Toronto (the 2nd unit was for our cottage outside of town). The manufacturer of the wall chargers is American and recommended Rand in the Toronto market. Supply and install was fine at the time. The wall charger in Toronto now requires service or replacement (outside of warranty period at this point - so at my cost). I now have emailed and called Rand a total of 6 times over the last week and they don't even have the professional courtesy to respond to my request for service//assistance. Having the car charger unable to be removed from the vehicle for 2 days last week didn't make it very easy getting around town! Be careful - Rand doesn't seem interested in servicing their existing customers or even responding to them.
- Company Response
I can definitely understand your frustration. My sincere apologies I have not responded in a reasonable amount of time; it is definitely not the norm. I will reach out to you today to help get this resolved ASAP.
- David Grant