Plumbers Direct

I called Plumbers Direct when I found my nat. gas HW tank inoperable this morning. Peter was onsite and assessing the situation extremely quickly, and by the end of the day had disposed of my old tank and installed a fully functioning tank - including gas, plumbing and venting repairs to the connections. The work and general approach was very professional, and I would recommend their services.

I needed a new vanity top/sink installed onto the existing cabinet and the plumbing hooked up. Relatively simple job, there might have been a tricky part on the counter install but the plumbing was all standard.

I called Peter for a quote, he said it's $50 for the service call if I don't decide to proceed (otherwise the $50 goes towards the cost if I do). So much for the idea of a free estimate suggested on their web site. Anyways I said fine.

Peter came and quoted an extremely high (unreasonable in my opinion) price well over $500. This of course was well over my budget. So he said "ok that will be $50."

I then asked him how much it would cost if I got the vanity top installed separately and just had to connect the plumbing (taps and drain, that's it).

He said we could knock off $100. So that's well over $400 just to connect a sink to a drain pipe and the hoses to the taps. Outrageous.

Whether he just didn't want to do the job, and it was a quick $50, or if he genuinely charges that outrageous amount for a small job, either way I would not trust this company and will not be calling him again. The $50 fee for a quote might be standard practice in the industry, but if the quotes are unreasonable, then the consumer gets soaked the $50 and is no closer to a solution to their problem.

Peter was progressive and skilled, good at solving complicated plumbing problems, but also has a logical and resourceful mind. He had a profound ability to determine the layout of plumbing systems, planning, installing and servicing plumbing systems, fixtures, piping equipment and controls.

Peter will be a right plumber for your job and I strongly recommend him.

If you have any other questions, please contact me freely.

Sincerely,

CHARLENE MARIE

Hi Peter,
I just want to thank you again for your help today; we were in big trouble and you managed to take great care of the problem. The job was expedited in a timely manner and we are operational again.

It’s comforting to deal with professionals that live up to their words.

(The other company that I had contacted first, has not even called back yet!)

I do property management, on e few occasions I have had the need of a plumber for normal work or emergencies, like replacing a faucet or sink or toilet, I'm glad I had Plumbers Direct to assist every time. Peter and his staff have always been punctual courteous with the tenants solved the problem at very reasonable prices.

Great work Peter keep it up.

Just like all home owners, over the years I have needed the services of a plumber. My plumbing company of choice is "Plumber's Direct". The service people have always been professional, clean and friendly and have made sure the job was done right. Below is just a short list of some of the work that has been done for me.

- replacement or relocation of numerous water and drain pipes
- replacement of leaking main sewer line
- installation of sump pit and pump
- installation of new tub, toilet, sink and all piping for them

If you want honest service done right, Plumber's Direct has never let me down.

Ken Shedden

I have used the services of Plumber's Direct on several occasions and have always been completely satisfied. I own a small apartment building and on one occasion the hot water tank leaked and flooded the basement. I immediately called Plumber's Direct and explained the situation. They came over right away and assessed the problem. Within a couple of hours the tank was replaced and the area completed cleaned up. Very professional people to deal with.

When they arrived, I could tell they understood what good customer service is. They told me straight what the problem was and gave me a few options and then did the work as I requested. Peter and his staff were very polite, friendly and the uniform's are a nice touch (many contractors look like they just crawled out of bed).

I would highly recommend Plumber's Direct to anyone who needs some plumbing work done.

Mike

After researching other companies – including our energy provider – we hired Plumbers Direct to install a new, electric hot water heater. Peter and his team were prompt, professional, courteous and superbly skilled. They and their colleagues delivered excellent service: from rewiring our electrical system and removing/returning the old (gas) heater, to installing a new (electric) unit that is running perfectly. Plumbers Director charges a fair fee for service (in our case, opting for an electric unit saved us tens of thousands of dollars – and countless hours of renovation - for removal and reinstallation of internal/external gas pipes and related construction). We’ll use Peter and his crew again and recommend them wholeheartedly.

Peter from "Plumbers Direct" has recently installed a kitchen faucet. He was punctual, professional, friendly and he did a great job leaving the work area very clean!! I would most definitely recommend Peter and "Plumbers Direct" to anyone for a great job the first time around! "Plumbers Direct" is definitely the way to go! Thank you!