I called the company about leaks on the front windows installed by them about 8 years ago. The company warrants the windows against defects for 10 years. The owner asked that I sent him photos + a copy of the invoice. I sent these in three weeks ago.
I have not heard from the company since. Hopefully, the company will get in touch with me. If so, I shall update my rating accordingly.
Subsequent to my review, the company did replace the faulty windows (there were 11) to my complete satisfaction at no cost to me. Thank you, Pavel.
- Approximate cost of services:
- $10,000.00
- Company Response
Hello Phillip
We are working on your service call
The pictures we did receive and what you have is the Low-E coating wearing off. They are not leaking.
What we will do is just change your glass.
Our glass line was out of order for 1.5 weeks and we are very behind on our production.
I promise we will fix it as soon as possible.
Thank you