Found this company in the Durham Yellow Pages. We usually use this website to do research on companies before we call them for our house but this time we didn't and we're paying for it. We would have never called them had we seen the poor rating on here. (Red Flag) The tension on the spring needed to be adjusted as our door was not closing properly. Technician came out one morning after cancelling a booked appointment last minute the night before. (Red Flag) Adjusted the tension & was gone in under 30mins. 4 days later the door comes off the track while in use and the there is all of a sudden NO tension on this spring and the cables all come off. Over 24 hours after initially making them aware of this, they have still not sent someone out. Our door was jammed at an odd angle with the door half open and it's -10 outside. I really can't believe that after multiple phone calls today THEY STILL HAVE NOT SENT SOMEONE OUT. They are now trying to up-sell me to buy a new spring for $400??? I've been in this house for 3 years and I was the original owner. The door has NEVER fallen off the track. Don't waste your time with this company. There are plenty of other well reviewed companies on this website that you can call.
- Approximate cost of services:
- $85.00