Northern Comfort Windows & Doors Ltd

Windows & Doors Installation & Service
556 Bryne Drive Unit #7 Barrie ON L4N 9P6
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Windows & Doors Installation & Service
Northern Comfort Windows & Doors Ltd
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82%

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Reviews by rating (past 12 months)

Reviews for Northern Comfort Windows & Doors Ltd

Average customer rating:
9.1 10 (904 reviews)

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Len Godin in Alliston
Len Godin in Alliston
1 review ALLISTON, ON
10/10

Window replacement

We were most pleased with the sales person and install staff. The quality of the product and instal was amazing! We would highly recommend Northern Comfort for any window replacements!!!

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Company Response

Hi Len, Thank you for your kind words. I will pass along your message to the installation team and salesman.

Pam in Barrie
Pam in Barrie
1 review BARRIE, ON
10/10

New windows installed

I called Northern Comfort when I wanted windows replaced in my home because they are known to be the best in Barrie. I had a very good experience with this company. The salesperson was very knowledgeable on the product as well as helpful in choosing the right windows for my home. The windows are excellent quality and look beautiful. The installers were very professional and cleaned up all mess from the installation. Although there was a problem with my trim it was dealt with and fixed to my satisfaction. Northern Comfort has excellent customer service and I would defiantly recommend this company.

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Ali H in Aurora
Ali H in Aurora
4 reviews Aurora, ON

First Review

5/10

7 windows installed

I needed to have 4 windows replaced to finish them all off, but since I was starting to have problems with 3 other previously installed double windows I was considering doing 7 in total. This company was voted to be the 'best' by local readers. There price was aligned with other quotes, however the windows being offered were triple paned and the screens had the metal pull tabs that would always work (whereas the 3 extra windows I was considering had the plastic rings that break over time making it hard to get the screens in/out for cleaning). The experience started with some delays in installation date which threatened other work being done on my home and my having to pursue delivery date after paying a deposit was not 'great' customer service. The windows arrived with the crew, I had to call that morning to find out what time they might be showing up (approx.10am). There was a request for custom trim for one set of windows to match other wood in the room, this was missed and they wanted to substitute for another wood, I declined, they went to a local wood trim provider, again wanted to substitute, I declined willing to wait. The windows were put in that day and overall it went 'well', however I had advised them to install as if the house was newly constructed as the siding would be removed after their work was done, this was inconsistently done. I checked the windows before they left and found scratches on the window trim, the installer suggested I ask for a discount. I said I paid for new windows and that's what I want them to look like... I called the office and I was advised to do a further inspection that night and call in the morning with a list of concerns. I set out at 6pm that night in the heat to clean all the windows and trim to check for issues. (A previous window company who had done a custom bay window cleaned the windows before they left, a touch that would have gone a long way here). I called the next morning and provided the list of concerns scrapes in the vinyl, black streak marks on the vinyl, etc. I advised them that I needed to have everything fixed before the next week as work was being started on the exterior of the house. They wanted the remainder of their payment and I said when I have some 'plan' of action to address my concerns we could discuss that, however I hadn't heard from anyone in over a week. This lead to more chasing on my part with the 'installation' manager to pursue getting things fixed. Eventually, they sent a different crew to address the issues and finally install the custom trim. They later sent me a satisfaction survey which I didn't bother to complete, afterall I would hope that they already knew the experience I had...
PS The custom window I mentioned earlier needed some maintenance and when they arrived to adjust the casement windows, without charge, I mentioned that I wished I could have had them do the other windows just completed. Turned out one of the crew was the owner's son and he was surprised to hear that although their salesman had come out to measure for the doors and windows he never followed up with a quote so I thought they weren't interested?

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Company Response

I have gone through our past files to review your history with Northern Comfort and are unable to locate your file. Since I don't know who you are I have no way of contacting you directly, if you could be please contact the Service Department so I can do a investigation into your purchase.

susan in newmarket
susan in newmarket
1 review Newmarket, ON
10/10

all windows replaced

windows are excellent quality, service before and after excellent, installation was on time and done in a very professional manner, all dirt and debris cleaned daily, no distruption to us as homeowners at all

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Company Response

Thank you for the kind words. We are Northern Comfort take great pride in both our product and services.

thefootclinic
thefootclinic
9 reviews Thornhill, ON

First Review

10/10

Replacement of all windows and doors

We replaced 30+ windows and 4 Doors. Our old windows were wood frames and we changes to vinyl windows. Our salesman Rick Styka was great at suggesting alternate window configurations for the windows ie. certain windows can now be opened which were originally fixed windows and since we overlook a ravine it was recommended that we change some of our casement windows to awning to maximize views of the ravine without thick dividers between window sections.

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Company Response

Thank you, for letting everyone know how pleased you are with your purchase. I will pass on your message to Rick as well.

Matt in Brampton
Matt in Brampton
1 review Brampton, ON

First Review

10/10

Front Door Insert

We had a broken door insert and we had to replce it.The Northern comfort windows and door people were fantastic and did the job with in three days.We were wery pleased with price and fast service.

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Company Response

I am glad everything went well and we were able to complete your purchase quickly.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Northern Comfort Windows & Doors Ltd

Northern Comfort Windows & Doors is a proud, Canadian, family-owned and operated business. Established in 1998, Northern Comfort & Windows has now installed thousands of high energy efficient doors and windows throughout York Region and Simcoe County. The staff at Northern Comfort understands your home is your most important investment. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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