Northern Comfort Windows & Doors Ltd

I want to express our sincere appreciation for the advice you provided to select the best, most cost efficient front door system for our home. You guided me throughout the process and were always available for any questions or suggestions.
The door system was installed today and I am absolutely amazed at the difference it has made in our home. Your installation staff arrived on time, were extremely professional and everything was done in just a few hours.
I had several quotes from other notable competitors, however absolutely no one compared to the customer service and advice you provided! Absolutely no one can compare to you!
I am so delighted with our choice! Greg, thank you once again for all your help! We will only ever consider Northern Comfort Windows & Doors for any and all additional purchases.

Hello,

I recently had a patio door installed and I wanted to say that the service I received was excellent. The sales representative, Greg Flowers, was very friendly and gave me the information I needed in a clear and understanding way. When the installers came to install the door, they arrived on time and got the job done in a timely matter. They cleaned up after they were done and I did send in a follow-up letter to the company also expressing my extreme satisfaction. The overall quality of service I received from the sales floor right to the installation of the patio door was beyond exceptional. Thank you for your great service!!!

Sincerely,

Jean Seepersad

We had windows that were poorly installed and leaked air. We hired NCWD to give us new windows. They are amazing and we noticed a difference immediately! Not only are they beautiful, but well sealed and went in over 2 days. We even had one window made bigger and it made a big difference. They were tidy and very polite. Best part is it is a local company with Canadian-made products.
(Pictures of old bow window, new bay window, new dining room window and empty bay window space)

Northern Comfort you are the best, from the sales rep. to the installers,
they were very clean and tidy up after completing the work ( they were very helpful in explaining the operations and use of all the installation) our windows, door and,our front enclosure look's great, the awning is what we needed for the deck and will be well used.(thanks Barry it works)
We now get a lot of compliments on the look of our home.

We are very happy we choose Northern Comfort Windows &Door.

Great company to deal with!!!!!!

We were most pleased with the sales person and install staff. The quality of the product and instal was amazing! We would highly recommend Northern Comfort for any window replacements!!!

I called Northern Comfort when I wanted windows replaced in my home because they are known to be the best in Barrie. I had a very good experience with this company. The salesperson was very knowledgeable on the product as well as helpful in choosing the right windows for my home. The windows are excellent quality and look beautiful. The installers were very professional and cleaned up all mess from the installation. Although there was a problem with my trim it was dealt with and fixed to my satisfaction. Northern Comfort has excellent customer service and I would defiantly recommend this company.

I needed to have 4 windows replaced to finish them all off, but since I was starting to have problems with 3 other previously installed double windows I was considering doing 7 in total. This company was voted to be the 'best' by local readers. There price was aligned with other quotes, however the windows being offered were triple paned and the screens had the metal pull tabs that would always work (whereas the 3 extra windows I was considering had the plastic rings that break over time making it hard to get the screens in/out for cleaning). The experience started with some delays in installation date which threatened other work being done on my home and my having to pursue delivery date after paying a deposit was not 'great' customer service. The windows arrived with the crew, I had to call that morning to find out what time they might be showing up (approx.10am). There was a request for custom trim for one set of windows to match other wood in the room, this was missed and they wanted to substitute for another wood, I declined, they went to a local wood trim provider, again wanted to substitute, I declined willing to wait. The windows were put in that day and overall it went 'well', however I had advised them to install as if the house was newly constructed as the siding would be removed after their work was done, this was inconsistently done. I checked the windows before they left and found scratches on the window trim, the installer suggested I ask for a discount. I said I paid for new windows and that's what I want them to look like... I called the office and I was advised to do a further inspection that night and call in the morning with a list of concerns. I set out at 6pm that night in the heat to clean all the windows and trim to check for issues. (A previous window company who had done a custom bay window cleaned the windows before they left, a touch that would have gone a long way here). I called the next morning and provided the list of concerns scrapes in the vinyl, black streak marks on the vinyl, etc. I advised them that I needed to have everything fixed before the next week as work was being started on the exterior of the house. They wanted the remainder of their payment and I said when I have some 'plan' of action to address my concerns we could discuss that, however I hadn't heard from anyone in over a week. This lead to more chasing on my part with the 'installation' manager to pursue getting things fixed. Eventually, they sent a different crew to address the issues and finally install the custom trim. They later sent me a satisfaction survey which I didn't bother to complete, afterall I would hope that they already knew the experience I had...
PS The custom window I mentioned earlier needed some maintenance and when they arrived to adjust the casement windows, without charge, I mentioned that I wished I could have had them do the other windows just completed. Turned out one of the crew was the owner's son and he was surprised to hear that although their salesman had come out to measure for the doors and windows he never followed up with a quote so I thought they weren't interested?

windows are excellent quality, service before and after excellent, installation was on time and done in a very professional manner, all dirt and debris cleaned daily, no distruption to us as homeowners at all

We replaced 30+ windows and 4 Doors. Our old windows were wood frames and we changes to vinyl windows. Our salesman Rick Styka was great at suggesting alternate window configurations for the windows ie. certain windows can now be opened which were originally fixed windows and since we overlook a ravine it was recommended that we change some of our casement windows to awning to maximize views of the ravine without thick dividers between window sections.