Turnbull Roofing & Renovations Ltd

Roofing
Ajax ON L1T 4J6
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Turnbull Roofing & Renovations Ltd
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97%

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Reviews for Turnbull Roofing & Renovations Ltd

Average customer rating:
9.8 10 (233 reviews)

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AudreyWilson from Ajax
AudreyWilson from Ajax
1 review Ajax, ON
10/10

ROOFING

We needed a new roof and we chose Turnbull Roofing,we found Steven and Robert to be efficient and the roof was done on time,
the clean up was very good.
Audrey from Brooklin

Review has 1 previous version
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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

shannon  from Toronto
shannon from Toronto
3 reviews Toronto, ON
10/10

New Roof

We needed a roofer to come and check out a leak, Steve returned my message within hours offering to come check it out without delay. We decided to replace the roof after discovering its lifespan was about done and Steve gave us a quote with clear details and recommendations based on our conversation. The job was done on time and to our entire satisfaction.

I would not hesitate to recommend Turnbull Roofing

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Kelly Hiscock from Bowmanville
Kelly Hiscock from Bowmanville
1 review Bowmanville, ON
10/10

Roof Installment

I am very pleased with the service of Robert Turnbull and his staff. From day one, Robert showed patience, professionalism and kindness by taking the time to explain the different types of shingles to me and gave me a through explanation of the job ahead. His staff were on-time, friendly and very respectful in the way that they carried on their conversations while working. The clean up afterwards was very thorough and I have no worries about my children or pets stepping on anything sharp. I would definitely recommend Turnbull Roofing. Thank You Robert and Staff!!

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Scott McAlister from Ajax
Scott McAlister from Ajax
1 review Ajax, ON
10/10

Roof/Shingles Installation

One Saturday morning during a particularly heavy rain we discovered that our roof was leaking. We called many companies and Turnbull was one of the first to respond. Steve Turnbull went the extra mile in terms of letting us know why we needed a new roof vs. his competitors. The crew were on time, professional, and did a great job installing the shingles and cleaning up after. They even came back a second time to check the cleaning because it was getting dark when they finished the job and they wanted to make sure they did not miss anything. Getting your roof done is not an inexpensive home repair and you want to make sure you choose the right company. Turnbull Roofing came highly recommended to us and I in turn can give them a glowing recommendation. Well done.

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Chris phelps from Oshawa
Chris phelps from Oshawa
1 review Oshawa, ON
10/10

Replace roof and fix leak

I had a leak in my roof that I was concerned would cause water damage to my house. A work associate had mentioned he had used Turnbull roofing to replace his roof. He said they were nothing but professional. I had heard horror stories about other roofing companies before. Turnbull roofing was nothing short of amazing. From the owner of the company, to the operations manager and the roofing crew. Things were professional, clean, and quick. I highly recommend this company for any roof work that you need done.

different.

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Susan Fay from Ajax
Susan Fay from Ajax
1 review Ajax, ON
10/10

Re-shingling of roof

We selected Turnbull Roofing after researching 3 companies--pricing was competitive and reviews excellent. Steve was extremely professional providing an accurate quote and helping with selection of shingle type and colour. I also appreciated that he was always accessible in person or by phone for questions. Steve and his team were punctual arriving within 2 weeks at set time and finishing the same day. His crew were polite with every concern for protection of my property and safety of my family as we came and went from the house. And their cleanup was excellent! I would definitely recommend Turnbull to family, friends and neighbours--in fact, I already have! Thank you to Steve and his team for an amazing job and a beautiful roof!

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Tanya Brayley in Bowmanville
Tanya Brayley in Bowmanville
1 review Clarington, ON
10/10

New Roof

This company was very efficient, they came and gave me a resonable quote and within 2 weeks they were back to do the job. They left my property spotless, you would have never known that they were there. Very professional and friendly staff. I would recommend this company to all of my family and friends.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Cheryl Kettner in Whitby
Cheryl Kettner in Whitby
1 review WHITBY, ON
10/10

roofing

The Turnball crew just finished my roof, and what a great job they did. Our roof looks fantastic. They were very professional from the start right through and I would recommend this company to anyone that wants the job done right. Thanks you to the Turnball team.

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

Turnbull Management

Paul in Whitby
Paul in Whitby
1 review WHITBY, ON
10/10

Roofing

Turnbull roofing exceeded all my expectations and would recommend them to anyone in need of replacing their shingles. The owners were very professional , on-time, and up front with all aspects of the project. Aside from the quality work, which was excellent, the clean up afterwards was great and all of my questions and concerns were answered promptly. Thank you Robert and Steve Turnbull

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Shah in Ajax
Shah in Ajax
1 review AJAX, ON
6/10

New Roof - July 2011

We paid $5853.40 for getting our roof done from Steve and his company. The job looked well finished. After the completion of this job we did not have any heavy snow or rainfall until late this year – May 2012. But recently with the amount of heavy rainfalls we noticed overshooting of water problems from a corner of our roof. The water flows over or past rather than into roof gutters. This has damaged our landscape-rose garden and definitely we are very upset about this. If this continues and is not fixed this may damage basement also. We have followed up with Steve this morning - who indicates their is no mistake of his work. Hard to believe I responded this never happened before to which he said the gutter is very small - 4". I showed him all gutters in my neighbourhood with the same size. Finally,he will find out if he can get a splash done but as he is doing a favour on us we are to pay for this splash. The right terminology here is a gutter deflector. Well, we got this information from our research on the internet after he had left so we have copied and have send him an email with the instructions of our findings. We have left him voice messages and are waiting to hear back from him. We have requested him if he will fix/rectify the errors made. Steve is a very polite person but surprisingly he made a statement saying I am perhaps going to go in my graveyard thinking he has not done the job correctly. If the water is overshooting and not flowing to the roof gutters after the new roof is done - damaging the garden, breaking the beautiful rose bushes, whose fault is this.... The posiibility here is Excessive roof shingle overhang and/or roof valley overshoot. We will wait for Steve to comment and/or respond.
With regards to Steve's response - here is what I have to say: Hello Home Stars, My sincere request to you for helping to publish my comments in continuation with my earlier feedback for the. Turnbull Roofing company here in Ajax. This feedback will surely help people like us in future. As Mr. Steve indicates in his comments, I will only add their is no misuse of this site done, let the viewers decide. We quoted his points with honesty and truthfully based on the performance we received from Steve. He kept on forcing us to remove down the review. There is a damage done to my garden after the roof was done. All we wanted him to fix this and accept the facts that the corner of the roof is not adjusted properly by his guys. To prove my point I am holding an estimate from other roofers who have taken a look and have let us know that the metal valley was not properly aligned in that corner. Rest everywhere the valleys are aligned properly hence the water accumulates on the ground and in that area only. I had sent Steve an email of my research done on the Internet that indicated possible 2 issues1.) either the over shoot of water as the shingles are not alined properly and 2.) the metal valley may not be alined. He had never responded that email. I do see his comments and frustration here with the 6 points but as mentioned if he fixes the issue we will regrade him. Whose fault is here if the valley is not aligned properly - it is the roofer company that has not done the job properly. They need to now reshingle that area or put a deflector/ splash pans it is the contractor's choice. It is not the matter of 50-100 dollars. When I spent apprx. 6000 dollars for my roof would 100 dollars more be a problem but this is against my ethics. I hold the estimate here from other roofers who clearly indicate the metal valley is not finished properly in that area and hence the water overshoots problem. Viewers, I hope my review helps for you to be keen in checking your roof properly.

Review has 2 previous versions
3 of 4 people found this review helpful.
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Company Response

To Mrs S. As you know, your roof was installed over a year ago. Since that time, until just a few weeks ago, you and your husband have said repeatedly how "extremely happy" you were with the job that was done. You called us twice in the last 4 weeks, immediately following recent severe thunderstorms(exceeding 20+mm of rain in a very short span), wondering if there was something now wrong with your roof. Each time your call was returned promptly within a 24hr period and I personally came to inspect the roof. Each time the conclusion was the same, the roof was installed properly and the workmanship excellent. I explained to you why I thought this might be happening and I believe it to be a combination of things. First, in any severe thunderstorm the shear volume of water is going to certainly cause spillage over the eaves. No eavestroughs are meant to handle that volume of water. Second, the eaves the builder installed is smaller than recommended for standard residential homes(4" rather than 5"), which is a common problem for many, especially larger homes like yours. They tend to lose their angled slope quickly and continually pull away from the home. Third, you previously had builder grade(rolled asphalt) valleys, which as you know deteriorate very quickly, and at your request we changed the valleys to a manufacturer approved pre-painted steel valley system, which we install on a regular basis. I gathered that having the steel valleys could possibly cause water to advance down the roof more quickly making spillage more of a possibility. All this I communicated to you in a polite and professional manner, assuring you that nothing was wrong with the installation of your roof. Also, if there were anything wrong with the job that was done we would've gladly fixed the problem. Still visibly upset about your garden, I thought I would try and help in the name of Customer Service, and suggested having some sort of splash guard/rain deflector installed. I even went as far as to say I would look into this for you, but really had no idea of the cost. I didn't figure the cost would be high and said perhaps I could find someone to install these for you for $50-100. At least that was my hope.

When I returned home I received an email from Homestars notifying me that you had written a poor review of our company. Grading us a 6/10. I was completely floored by this! I immediately called for an explanation, and you went on to say how this was all our fault, and you would not remove the review until this splash guard was installed and at our own expense. I feel this was a gross misuse of this website and we won't be bullied or blackmailed into fixing something that could not have been prevented by the installation of your new roof. This is certainly not how we conduct ourselves or our business. We will always honor the workmanship warranty given to you by our company, but we won't be forced to act in this way. We wish you all the best.

Sincerely,
Steve Turnbull
-General Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Turnbull Roofing & Renovations Ltd

Turnbull Roofing & Renovations Ltd is a family owned and operated Professional Roofing Contractor, utilizing over 3 generations of Construction/Home Renovation expertise. With our friendly and knowledgeable staff, highly trained and professional installers, along with our competitive pricing, we guarantee to make your "Roofing & Roof Insulation" experience a positive one!

Turnbull Roofing & Renovations Ltd, is proud to be an accredited "Preferred Contractor" and "Top of the House Contractor" with Owens Corning Canada. We also hold "Authorized Contractor" accreditation with GAF Roofing Products Canada.

CATEGORIES
Roofing
PRODUCTS
-Owens Corning Supreme AR traditional shingles -Owens Corning Oakridge lifetime shingles -Owens Corning Duration lifetime shingles -Owens Corning Duration Designer colour lifetime shingles -Certainteed XT 25 traditional shingles -Certainteed Landmark Lifetime shingles -Certainteed Landmark Pro Lifetime Shingles -GAF Timberline Natural Shadow lifetime shingles -GAF Timberline HD lifetime shingles -GAF Timberline American Harvest Designer lifetime shingles Owens Corning Atticat Expanding Blown-In insulation
SERVICES
We provide all professional residential roofing services, including; residential reroofing and repairs, new construction roof installations as well as "blown in" roof insulation and attic insulation top up.
BRANDS
All Owens Corning, Certainteed & GAF roofing products. Owens Corning Atticat expanding blown-in roof insulation.
WEBSITE
http://www.turnbullroofing.com
NUMBER OF EMPLOYEES
-25
PAYMENT METHOD
Debit, Visa, Mastercard, American Express
LICENSES
Accredited Owens Corning Preferred Contractor, Owens Corning Top Of The House Contractor & GAF Autho
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Turnbull Roofing & Renovations Ltd is proud to offer all Owens Corning Preferred Contractor & Owens
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