Turnbull Roofing & Renovations Ltd

Roofing
Ajax ON L1T 4J6
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Turnbull Roofing & Renovations Ltd
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97%

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Reviews for Turnbull Roofing & Renovations Ltd

Average customer rating:
9.8 10 (234 reviews)

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Shah in Ajax
Shah in Ajax
1 review AJAX, ON
6/10

New Roof - July 2011

We paid $5853.40 for getting our roof done from Steve and his company. The job looked well finished. After the completion of this job we did not have any heavy snow or rainfall until late this year – May 2012. But recently with the amount of heavy rainfalls we noticed overshooting of water problems from a corner of our roof. The water flows over or past rather than into roof gutters. This has damaged our landscape-rose garden and definitely we are very upset about this. If this continues and is not fixed this may damage basement also. We have followed up with Steve this morning - who indicates their is no mistake of his work. Hard to believe I responded this never happened before to which he said the gutter is very small - 4". I showed him all gutters in my neighbourhood with the same size. Finally,he will find out if he can get a splash done but as he is doing a favour on us we are to pay for this splash. The right terminology here is a gutter deflector. Well, we got this information from our research on the internet after he had left so we have copied and have send him an email with the instructions of our findings. We have left him voice messages and are waiting to hear back from him. We have requested him if he will fix/rectify the errors made. Steve is a very polite person but surprisingly he made a statement saying I am perhaps going to go in my graveyard thinking he has not done the job correctly. If the water is overshooting and not flowing to the roof gutters after the new roof is done - damaging the garden, breaking the beautiful rose bushes, whose fault is this.... The posiibility here is Excessive roof shingle overhang and/or roof valley overshoot. We will wait for Steve to comment and/or respond.
With regards to Steve's response - here is what I have to say: Hello Home Stars, My sincere request to you for helping to publish my comments in continuation with my earlier feedback for the. Turnbull Roofing company here in Ajax. This feedback will surely help people like us in future. As Mr. Steve indicates in his comments, I will only add their is no misuse of this site done, let the viewers decide. We quoted his points with honesty and truthfully based on the performance we received from Steve. He kept on forcing us to remove down the review. There is a damage done to my garden after the roof was done. All we wanted him to fix this and accept the facts that the corner of the roof is not adjusted properly by his guys. To prove my point I am holding an estimate from other roofers who have taken a look and have let us know that the metal valley was not properly aligned in that corner. Rest everywhere the valleys are aligned properly hence the water accumulates on the ground and in that area only. I had sent Steve an email of my research done on the Internet that indicated possible 2 issues1.) either the over shoot of water as the shingles are not alined properly and 2.) the metal valley may not be alined. He had never responded that email. I do see his comments and frustration here with the 6 points but as mentioned if he fixes the issue we will regrade him. Whose fault is here if the valley is not aligned properly - it is the roofer company that has not done the job properly. They need to now reshingle that area or put a deflector/ splash pans it is the contractor's choice. It is not the matter of 50-100 dollars. When I spent apprx. 6000 dollars for my roof would 100 dollars more be a problem but this is against my ethics. I hold the estimate here from other roofers who clearly indicate the metal valley is not finished properly in that area and hence the water overshoots problem. Viewers, I hope my review helps for you to be keen in checking your roof properly.

Review has 2 previous versions
3 of 4 people found this review helpful.
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Company Response

To Mrs S. As you know, your roof was installed over a year ago. Since that time, until just a few weeks ago, you and your husband have said repeatedly how "extremely happy" you were with the job that was done. You called us twice in the last 4 weeks, immediately following recent severe thunderstorms(exceeding 20+mm of rain in a very short span), wondering if there was something now wrong with your roof. Each time your call was returned promptly within a 24hr period and I personally came to inspect the roof. Each time the conclusion was the same, the roof was installed properly and the workmanship excellent. I explained to you why I thought this might be happening and I believe it to be a combination of things. First, in any severe thunderstorm the shear volume of water is going to certainly cause spillage over the eaves. No eavestroughs are meant to handle that volume of water. Second, the eaves the builder installed is smaller than recommended for standard residential homes(4" rather than 5"), which is a common problem for many, especially larger homes like yours. They tend to lose their angled slope quickly and continually pull away from the home. Third, you previously had builder grade(rolled asphalt) valleys, which as you know deteriorate very quickly, and at your request we changed the valleys to a manufacturer approved pre-painted steel valley system, which we install on a regular basis. I gathered that having the steel valleys could possibly cause water to advance down the roof more quickly making spillage more of a possibility. All this I communicated to you in a polite and professional manner, assuring you that nothing was wrong with the installation of your roof. Also, if there were anything wrong with the job that was done we would've gladly fixed the problem. Still visibly upset about your garden, I thought I would try and help in the name of Customer Service, and suggested having some sort of splash guard/rain deflector installed. I even went as far as to say I would look into this for you, but really had no idea of the cost. I didn't figure the cost would be high and said perhaps I could find someone to install these for you for $50-100. At least that was my hope.

When I returned home I received an email from Homestars notifying me that you had written a poor review of our company. Grading us a 6/10. I was completely floored by this! I immediately called for an explanation, and you went on to say how this was all our fault, and you would not remove the review until this splash guard was installed and at our own expense. I feel this was a gross misuse of this website and we won't be bullied or blackmailed into fixing something that could not have been prevented by the installation of your new roof. This is certainly not how we conduct ourselves or our business. We will always honor the workmanship warranty given to you by our company, but we won't be forced to act in this way. We wish you all the best.

Sincerely,
Steve Turnbull
-General Manager

Barb Martin in Ajax
Barb Martin in Ajax
1 review Ajax, ON
10/10

New Roof

We are very pleased with the service and installation of our roof.
The crew was polite and professional and the roof was installed
in a timely manner. The cleanup was great. We would be happy to recommend Turnbull Roofing to friends and family.

Thanks for an awesome job.

Barb & Dave

0 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

K. Revoy in Whitby
K. Revoy in Whitby
3 reviews WHITBY, ON
10/10

Replacement Roof

Excellent workmanship. The staff explained everything as they went along. They met all my expectations about quality, timeliness and cost. My property was cleaned and left like they were never there. I have already recommended them to my friends.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Carolyn Young in Pickering
Carolyn Young in Pickering
1 review Pickering, ON
10/10

Roof being replaced.

Turnbull Roofing replaced our roof in a timely, efficient and professional manner. All the guys were respectful with us and demonstrated so in their interactions with us. Steve, Bob, and Sean, especially were terrific, answering our questions and providing us with the information we needed. They arrived when they said they would, they completed the job when they said they would, and cleaned up afterwards extremely well. We also found the price competitive and the workmanship one of quality. Thank you so much guys for a job very well done!

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Vic in Etobicoke
Vic in Etobicoke
1 review Etobicoke, ON
10/10

roof

We used Turnbull Roofing services to replace our roof prior selling the house in Ajax. My wife and I are very satisfied with the services. They were very professional and explained the process very well. Steve was always available to answer the phone everytime we had questions. I would highly recommend Turnbull Roofing & Renovations Ltd to anyone in need of roofing services.

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Silvia in Pickering
Silvia in Pickering
1 review Pickering, ON
10/10

bathroom leak

Last week within 48 hours of calling about a exhause vent leak in my bathroom, Steve and his team were installing my new roof. Steve was very informative and kept me updated thoroughout the day. The work was completed professionally. Unfortunately, I continued to have issues with the leak, but Steve returned as soon as possible and was able to resolve the issue at no extra cost. Thanks for all your help Steve.

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Don in Whitby
Don in Whitby
1 review Whitby, ON
10/10

2 layers of shingles removed

It's been a few weeks since Steve and his team removed 2 layers of old shingles and replaced them withnew ones. The final price was exactly what Steve quoted. The site was cleaned up perfectly when they were done just like Steve promised it would. I had 3 other contractors bid on the job. Steve won it because of the time he took with me explaining every detail about what was needed and his recommendations. Good Job

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Kirk in Oshawa
Kirk in Oshawa
1 review Oshawa, ON
10/10

Garage Renovation

Steve and his team exceeded our expecations on the renovation of our garage. It was a challenging task given the age and state of our garage however the results were wonderful. They were able to match rooflines and stud heights from 70 years ago. The resulting structure looks brand new and top notch. Throughout the project our yard and garage were kept clean and tidy making the impact on our family minimal. Great work by a very professional team!

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Carol in Whitby
Carol in Whitby
1 review Whitby, ON
10/10

Garage roof and structural repair

A great job done on my garage. I needed a new roof and some structural repairs and Steve and Chris came up with the best solution. The work was done in very good time. I am extremely happy with the results, especially with my new carriage type doors. Job well done!

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

Winter in Whitby
Winter in Whitby
1 review WHITBY, ON
10/10

Roof Replacement

We are very pleased with the workmanship of Turnbull Roofing. Steve Turnbull was the only person who actually took the time to explain the nature of the shingles, the exact process for the roof replacement and options we had prior to the job being done. His crew/installers were timely, polite and professional and left us with a high opinion of the company. We will highly recommend TURNBULL ROOFING & RENOVATIONS and his fantastic team to others for a job well done!

Thank you,
Winter Household

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Company Response

Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.

TR Management

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Turnbull Roofing & Renovations Ltd

Turnbull Roofing & Renovations Ltd is a family owned and operated Professional Roofing Contractor, utilizing over 3 generations of Construction/Home Renovation expertise. With our friendly and knowledgeable staff, highly trained and professional installers, along with our competitive pricing, we guarantee to make your "Roofing & Roof Insulation" experience a positive one!

Turnbull Roofing & Renovations Ltd, is proud to be an accredited "Preferred Contractor" and "Top of the House Contractor" with Owens Corning Canada. We also hold "Authorized Contractor" accreditation with GAF Roofing Products Canada.

CATEGORIES
Roofing
PRODUCTS
-Owens Corning Supreme AR traditional shingles -Owens Corning Oakridge lifetime shingles -Owens Corning Duration lifetime shingles -Owens Corning Duration Designer colour lifetime shingles -Certainteed XT 25 traditional shingles -Certainteed Landmark Lifetime shingles -Certainteed Landmark Pro Lifetime Shingles -GAF Timberline Natural Shadow lifetime shingles -GAF Timberline HD lifetime shingles -GAF Timberline American Harvest Designer lifetime shingles Owens Corning Atticat Expanding Blown-In insulation
SERVICES
We provide all professional residential roofing services, including; residential reroofing and repairs, new construction roof installations as well as "blown in" roof insulation and attic insulation top up.
BRANDS
All Owens Corning, Certainteed & GAF roofing products. Owens Corning Atticat expanding blown-in roof insulation.
WEBSITE
http://www.turnbullroofing.com
NUMBER OF EMPLOYEES
-25
PAYMENT METHOD
Debit, Visa, Mastercard, American Express
LICENSES
Accredited Owens Corning Preferred Contractor, Owens Corning Top Of The House Contractor & GAF Autho
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Turnbull Roofing & Renovations Ltd is proud to offer all Owens Corning Preferred Contractor & Owens
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