Sears Canada

I was very excited to get my new tankless water heater, which is perfect for my small basement. I purchased the tankless water heater from Sears and arranged for them to take care of the installation. They were pretty booked up and I need to wait a full two weeks before someone could come to my house. What seemed like a fairly straightforward task, resulted in three visits to my house, and three days off work. Even when you have any appointment they give you a time range (between 8:00AM and 4:00PM), which I found very annoying. The real issue is that each time an issue arised a new repair person would show up who said previous person installed the water heater incorrectly. This was a very frustrating experience and I would not use or recommend then again.

Sears usually has pretty good deals on stuff, and we saved about $700 off our fridge and stove through a sale they had. We also got it on a no interest payment plan. (We had the cash, but at no interest it's better to hang on to the money in the bank and make interest off it while you pay it off.)

The delivery took at least a couple of weeks to arrive. When it did, the stove was really banged up and we had to wait another week for a new one. The fridge also had some minimal scratches and they were nice enough to give us $100 off for those scratches. When the new stove came, it too was damaged, so we had to wait another two weeks for a new one. They originally wanted to give us a $40 gift certificate to make up for this, but we complained and they gave us another $150 credit. All in all, it was okay to get the $250 off but it would have been nicer to just have the stuff there in good condition on the day it was promised.