This company removed my unwell tree and after much consultation with their arborist, planted a replacement tree last year (2014). Unfortunately the replacement tree was not of the quality expected, however, the arborist recommended allowing the tree to overwinter and establish. In the spring the tree was clearly unbalanced. I called Melissa who put me in touch with Kevin. Kevin's commitment to customer service and making his customer happy was outstanding. He worked with me to select another appropriate tree and replaced the 2014 tree with a more fully branched tree. Kevin- you turned an unhappy experience into a successful outcome. I realize you're super busy and very much appreciated all your communication and willingness to meet my needs! Melissa- you were great. Well done!