Living in our great city does present it's challenges. Ours is a noisy highway. Our windows at the back of the house needed replacing. We sourced out a few companies that said they could minimize the noise, air leaks, etc. We chose this company because we felt that they would stand behind their product. The original window was removed right to the brick wall. To ensure my flooring was kept clean, the installers put carpets down on our floors starting from the front door all the way up to the bedrooms. All the debris, and there was lots, was removed from the house. The window was installed. The trim was cut and put around the window (by the way, I didn't have trim around the window before), then they primed and painted the trim around the window. There was no disturbance to our existence at all. The windows are great and the noise from the highway is gone as promised. Thanks you Paul Di Sivo for following through on what you promised and the customer service extended.