Ordered 12 windows for our renovations. We ordered the windows only to have one delivered without the frame and another were the screw was stripped. We contacted Westeck only to find out the rep we bought from no longer worked there. The new rep blamed us for not looking over the order, though our original order says all windows need frames. Rep said we would have to pay for the frame and new window when it was their fault. We continued to be on contact with the rep, and he stopped contacting us (he was rude). We left several messages to speak to the manager, no contact has been made. What company doesn't contact customers when they are unhappy, and blames customers? Sorry rep, I know you want your commission but you certainly do outfit deserve it.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Good day Melissa,
I apologize for your experience and I would like to hear more about it. Please contact me anytime at 1-877-606-1166 or by email @ jeffw@westeckwindows.com