EXCELLENT SERVICE, AWESOME PRICES!!
- Approximate cost of services:
- $285.00
EXCELLENT SERVICE, AWESOME PRICES!!
It is really too bad Jean does not realize the unsafe situation she is in. We were called out to her home and discovered the previous company had disconnected a safety feature called a mercury flame sensor. This eliminates any possibility of the unit experiencing delayed ignition, also know as an explosion. Because this part has not been available for over 10 years this meant the unit needed to be brought up to today's safety standards. Jean did not want to do the repair because it was very expensive. Not a problem, we collected our call out fee and left. We noticed this year that Jean had posted all over the internet about her experience and had someone come in and relight the unit without doing any repairs. We were now obligated to report this matter to the Gas Safety Authority. She is now very unhappy and phoned us being very hostile. As a company our goal is to make sure our clients are safe. If repairs are required you don't have to use us, but please get the repairs done by someone qualified.
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In response to Sepid's concerns, we are very disappointed that she felt she was given a higher price because she was a woman. First we never did any repairs to her fireplace without her approval. The work was done correctly and profesionally. We explained to her that these prices have been in effect for over two years. We also offered to come back and remove the parts in question and refund her money back. We did not hear back from her and it has been almost a month. I guess she had her motives for writing this review and not taking us up on our offer. Some people know the price of everything and the value of nothing.
Sincerely
Dale Melchert
owner
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
fix gas leak, painted inside, serviced