My family and I woke up on a Saturday morning to a wet hardwood floor from a leaking copper pipe between the wall in the floor above. The drywall on the ceiling had bubbled and was dripping water. I had to shut the water off to the house, call the insurance company to report the incident, and then I called more than a few plumbers from Homestars. Very few returned my calls, some were unavailable or seemed disinterested in working on a weekend. Then I came across Fedor from Aquamaster. He committed to being at my house in a few hours, and called when he was 20 minutes from arriving. In less than an hour, he and his partner isolated where the water was coming from, removed the drywall in the ceiling and a portion of the wall in the guest bathroom where the leak originated from (due to a previous renovation that had inadvertently shot a nail through the copper pipe). They fixed the leak very quickly, reasonably cleaned up the mess created, and while they worked to isolate the fault, they allowed me to take pictures for the insurance claim. While I am not usually a person to gush over service that I receive (as I also have a job providing services to customers), I can say I am impressed, and would definitely recommend Aquamaster's professionalism, quick response, and sound customer service. Well done.
- Approximate cost of services:
- $402.00
- Company Response
Hi, Thomas! Thank you for your time to share a good experience with us.
We always respond to any kinds of problems in which we are professionals, doesn't matter if its Monday or Sunday. We respect our customers that's why we are always ready to help.
Thank you from all Aquamaster Drain, Plumbing & Waterproofing company.