Image Enhanced Inc.

Thank you Lori, we really enjoyed working with you and your family. ********IMAGE ENHANCED TIP*********Immediately Removing the snow from your flagstone steps will provide the best protection for the stone and the mortar in between the stone units. If ice forms on the steps, spread out sand for extra grip. Do not use de-icers that cause a freeze/thaw cycle (which is very harmful to your masonry).

John, thank you for putting your trust in our company. It was a pleasure to work with you. ******TIP from IMAGE ENHANCED******Please make sure to inspect the caulking around your windows and doors every 3-5 years. If cracks form on the caulking, repair immediately (to prevent interior mold or wall damage). High quality caulking will begin cracking after 3-5 years.

Rick, thank you so much for your kind words. We really enjoyed working on your project. If you should ever need our assistance in the future, please do not hesitate to contact us. We guarantee that your next experience with Image Enhanced will be even better than the first. Enjoy your masonry upgrade.

Marilyn,

Thank you so much for the kind words. It was an absolute pleasure working with you and your husband. If you should ever need our services again, please don't hesitate to contact us in the future. Enjoy your masonry upgrade!

Jim,

Thank you for the positive customer feedback. It was a pleasure working with you and your family. If you should ever need our assistance in the future, please do not hesitate to contact us and we will return to your home within 48 hours. Enjoy your masonry upgrade!

Tina and Family,

Thank you for your review. On behalf of our entire team thank you so much for giving us the opportunity to restore your home. Enjoy your new masonry upgrades!

Larry,

It was our pleasure to work with you on your restoration project. If you should ever need our assistance please do not hesitate to contact us at your earliest convenience. As written in your warranty, your chimney and windowsills are guaranteed for 1 year labour and 5 years material, but your ground work is not under our warranty. However, if you should ever need a touch up on the ground level work - do not hesitate to contact us and we will do our best to provide our services for no additional charge. Once again thank you for choosing Image Enhanced : )

Customer Project - Price $433.08 HST included - Leonard Vanek, 117 Munro Blvd, Toronto Ontario. Thank you for your customer feedback. When we reinstalled the 2 inch by 4 inch piece of stone on your step, you were informed that it was not warranted (in writing) - as published online and attached to your final invoice. Eventhough your project was not warranted, we returned (NO CHARGE) when the weather warmed up (installing the stone near the edge of the tread that the delivery personnel stepped on and forced loose). We went over and beyond for you and it is a huge surprise that we received this review. We still LOVE you and would return a third time if you requested our assistance (for no charge).

Ronnie,

It was a pleasure working with you and we truly thank you for your kind words. We really look forward to working with you again in the near future.

****IMAGE ENHANCED TIP: Please avoid using salt and/or all de-icers during the wintertime on your steps in order to prevent further masonry deterioration.

Derrick,

Most projects that we perform never require a touch-up or a warranty service call. However, we are always happy to return if needed, in order to make our clients 100% satisfied. Our guarantee provides our clients with the much needed peace of mind they desire, during Canada's harsh winters. ****IMAGE ENHANCED TIP: Regularly service your chimney bi-annually (inspect the rainhoods, concrete cap, caulking and chimney flue liners). This will prevent water from entering your masonry units, thus, avoiding future masonry damage during the winter's freeze/thaw cycles.