Private User reviews , BC Joined 2024/07/25

10/10

3 bedroom home with detached garage (new 2022)

Garage Doors & Hardware review in

07/25/2024

New home with garage required 5 wall-units.
Mitsubishi was the only one we could have that was serviced by one outside compressor. We were happy Canadian Aerothermal could provide this / combined with a respected, high quality ss HRV system required in new homes. Although our Contractor is no longer building homes, C. Aerothermal provided service even 2 years after , to check and balance our system.
The tech. John even took time to explain how and the HRV LED controls work and function.

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Job Price

Approximate cost of services:: $25,000.00

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Glenn in Toronto

1 review Chilliwack, BC Joined 2016/12/14

0/10

House with on heat

Heating & Air Conditioning review in Chilliwack

12/14/2016

Bought heat pump in the summer got shut down by the regional district got ok to move forward now tolled by this company can't install until Jan 10 I'm living in a house with no heat but they are doing installes on places with heat won't let me out of contact this is ok I think not good luck on your investment mine sucks

Job Price

Approximate cost of services:: $13.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

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Company Response

Hello Glenn,

My name is Mackenzie and I work in Marketing for Canadian Aerothermal. Thank you so much for taking the time to write to us.

I just came across this review and it caught us a little off guard. We make it a point to be known for customer service, and our mission is to provide comfortability in our customer's homes and keep them comfortable.

Would you mind reaching out to me at marketing@canadianaerothermal.ca with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.

Thank you so much, and I look forward to hearing from you!

Gratefully yours,

Mackenzie Moore

Marketing
Canadian Aerothermal

Kathy McKenzie in Penticton

Penticton, BC

About 14 years ago

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kurt in penticton

1 review Penticton, BC Joined 2010/09/07

First Review

10/10

installed ma ductless split ac unit

Heating & Air Conditioning review in Penticton

09/07/2010

i enjoyed the professionalism and and answers to all my questions. the service was prompt and the installers were actually human and friendly. the whole expererience was great. i would highly recommend these guys to any one who wants to save money on the long term and short term expenses.

Job Price

Approximate cost of services:: $7,000.00

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