Water heater would not heat water. Peel Heating sent Wes to diagnose the issue the next day. Wes was courteous, wore a mask and was able to determine the issue quickly. He fixed the problem and was able to provide the accurate cost of replacing the flame sensor kit after contacting the company.
I am satisfied with the work Wes did today and have requested that he return to install the kit as soon as possible.
Maintenance contract was booked ahead of time, I received a reminder phone call. Emilio arrived promptly and performed the maintenance no issues. He was pleasant and professional. Emilio explained what was done, the results and recommendations for maintaining healthy indoor air. Thank you.
AD Nahal came in for service; he walked me through all the major and minor steps of the maintenance/inspection process and provided some recommendations. He also efficiently fixed a major issue that could give us a red tag.
Katie visited us for suggestion with new HVAC system. She explained us every component and details step by step, helping us make our choices. It happened to be day with storm and rain here, she even ran in the rain and helped with getting clothes and plants back in house from backyard. Katie is very knowledgable and suggest tailored offers based on our need.
Thankyou Katie, looking forward for great installation and long relationship with Peel Heating.
Old air conditioner suddenly stopped pushing cold air. Easy online form for service request, phone call a few hours later, a call just before service technician arrived: excellent communications. Technician was careful to explain plan to assess, then issue cause and estimate for fix. He completed the fix promptly, as he had the parts at hand (in truck), and he verified everything fine. Friendly, and again, excellent communication. Masks worn, booties over shoes when had to enter home. Price as estimated, and paid by credit card. Now relaxing in a cool home on a hot humid day. Satisfied, and would recommend.
Thanks so much for sharing your positive experience with Peel Heating and Air Conditioning. We're really happy to hear how satisfied you are with your new system.
The story is too long to type here, but in a nutshell we feel that we were expertly conned by an over zealous saleswoman in 2020, into installing a brand new furnace and air conditioner. She promised that the technician's would create their magic when they came to do the installation, and be masterful at relocating our existing or new AC, but that was far from the truth. Other than that, Paul, the technician who came to reconnect the AC did a marvelous job! Thank you, Paul.
Venant, I’m sorry to hear that you were not completely satisfied with the services provided. We pride ourselves in providing quality customer service. I would like to connect with you so we can work to resolve any issues. Please call our office (289) 948-1662 and ask for Shaan-Operations Manager. Thank you.
The lead technician Runualdo and his helper Robert, did excellent work. They worked very efficiently. The work was done very skillfully. They explained everything. They cleaned the work area well after they finished the work.
Thank you for the good job Runualdo and Robert,
After a first floor renovation called Peel for FAF check. They replaced a part and suggested duct cleaning but did not pull and clean blower nor did they mention it needed to be cleaned. After having problems with A/C they suggested replacing entire FAF/AC on a system just under 12 yrs old stating that systems only last 10 - 12 years?? Received 2nd opinion from a reputable contractor from Waterloo who pulled and cleaned the blower, coils, A/C and system is now working perfectly. Cleaning was less than $300 as opposed to replacement of system $8 - 9,000.
Norma, We appreciate your feedback, and would like to have the opportunity to make this right. If you can please call our office at (289) 948-1662 and ask to speak with me, Shaan, the Operations Manager. Thank you.
It’s the Right Time to call Peel Heating and Air Conditioning!
We've changed our look, but not our commitment to you. Peel Heating and Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for years. Rest assured, we will continue our personalized customer service and honour all of our service plans, guarantees and warranties. We look forward to serving you and your home comfort systems.