Peel Heating & Air Conditioning

Very positive experience, Dexter and the team at Peel Heating and AC made it very easy when my furnace broke down

I have been using peel heating and air conditioning for a couple of years and it was just brought up to my attention by Enbridge that they are completely incompetent.
Beware! You should not trust them to service or repair your HVAC as they never brought up to my attention the fact that the HRV fresh air intake and furnace air intake pipe were too close to the gas meter. They did have to do work on the intake pipes as I has a rodent that got in and blocked the air. The fact that they failed to notify me of this code violation when it came to fresh air intake pipe for both is negligent on their part. It shows you how incompetent Peel heating and air conditioning is. Moreover, they refused to take responsability and accountability for this serious issue which was within their work of frame and did not even offered me a refund for the portion of the services that was not used. As a result of this, I have received 3 safety violations from Enbridge which are included for readers to see. DO NOT RECOMMEND THEM.

Thank You Wesley for great job servicing our HVAC and taking the time to give us a few helpful tips

Google nest was not functioning properly so they suggested to replace it with a basic thermostat and charged $400 for installing a basic thermostat. They didnt attach the heat assuming that I will get ecobee thermostat which I was hoping to get for energy efficiency. Now in winter, they came back and charged additional 225 for Turing the heat on. The technician is absolutely rude and unreasonable

Very professional company to deal with the service was very technicians that installed the furnace and air conditioner.

Peel Heating & Air Conditioning installed a new air conditioner in my house on July 30th and have had people back 4 times over the past month to make adjustments to the system to try & get it to work as it should. I have had "fog" coming out of my vents and water dripping from the vents & duct work after it was installed so they adjusted the fan speed. Then they said the type of furnace filter I used was too restrictive (3M) and changed it. The system only runs for 5 minutes to maintain the set temperature and it isn't taking any moisture out of the house so they came back in with a few people and messed around the furnace. As they were making their adjustments I started getting fog coming from the vents again and when I pointed it out to their "expert", he said it was a cooling mist. I have watched the condensate line for an entire cycle & not seen a drop of water leaves the evaporator. The No Loopholes Guarantee that we have on the documents from the install state that If, within 2 years of the date of installation, you are not completely satisfied with the performance of your home comfort system, our service, or our people and we cannot make it Right for you, then we will gladly remove the system and return your original investment with no loopholes guaranteed! In the last conversation I had with their expert where I asked for a refund and removal of the air conditioning components, he refused to honour the guarantee and said he would not remove it as it is operating the way it was designed to. It only runs for 5 minutes since that is all it needs to maintain the temperature and that if I wanted the system to remove moisture, I would have to set my thermostat to 22 degrees. I'm not an expert but I know that an AC needs to run a lot more than 5 minutes to remove any humidity from the air, and I shouldn't have to wear a sweater in my house to get the AC to work properly. They are refusing to honour their written guarantee that states I will be refunded & they will remove the system.

Great experience all around from the initial sales call to scheduling the work to execution and clean up! Really enjoyable to work with the team and they did a fantastic job!

I booked an a/c service appointment a month in advance (regular maintenance.) Received texts to confirm the appointment the day before. That night at 8:30 pm, I received a voice mail saying sorry but the technician cant make it. If this was the first time this happened, I wouldnt complain. This is the third time.

Heat Pump & Furnace replaced in May.

At completion of external unit I went outside and was puzzled as to why the installers had _drilled_ through the heat pump mounting brackets to put in small machine screws, when clearly the heat pump was supposed to be mounted using bolts.

I was told "they weren't given the bolts"...

Now, 1.5 months later, the heat pump has stopped working, and there are no technicians available to look at it today. I was told initially I will have to wait until tomorrow evening. Also, upon inspection, one set of "screws" have already rusted through.

We were very pleased with the job Peel did. Customer service excellent! I would certainly recommend them.