Boonstra Heating and Air Conditioning

We were selling our home and had the furnace serviced (on a Saturday) and when the tecnician came it needed to be shut down. When we explained our situation about fact that our house was going on the market on Tuesday, they had the sales person out later that Saturday and the furnace was replaced on Monday, in time for the house to be up for sale. The sales woman was wonderful, no pressure tactics just very practical and helpful about what we needed. The service men came on time, were extremely clean and very polite. I would highly recommend Boonstra's and I have the service contract with them for my new home.

this company has far exceeded my expectations...they have always showed up on time...everyone is very friendly and knowledgeable...would absolutely recommend them to anyone...

they were not my cheapest quote but i certainly got what i paid for and would pay it again..the air quality equipment has made a huge impact on the amount of dust we used to have in our home...

Thanks Boonstra!!!

Needed our furnace/air conditioner serviced was provided with steller customer service by Boonstra sales representative Chris Errington. He was very helpful as to provide the benifits of both services. We have returned the last three years as a direct result of the quality service provided by Chris. What is missing in most companies is good old fashioned customer service, my wife and I are thankful for his continued assistance. Would definatley recommend this company to family!

Beware....

I had been using Boonstra One Hour Heating and Air Conditioning for the past 5 years. Under contract, have been providing an annual "cleaning" for the boiler. It wasn't until the carbon monoxide level exceeded 300 ppm, that they actually took the cover off and cleaned the inside of the unit. Up until that point, a light dusting of the outer housing was all they seemed to do.

When the unit completely broke down in February, they missed their scheduled appointments, and took over a week to get the unit hobbling along. I asked for a quotation on a replacement unit, but it was never provided.

In total frustration, I had another HVAC contractor remove the boller and replace it with a new unit. Then the BIG surprise. Since I no longer needed the Boonstra One Hour Heating annual service agreement when I tried to cancel it, they said that I had to pay for the entire balance of the year, even though they were no longer involved. The Boonstra "Customer Advocate" wasted hours of my time trying to convince me that I should pay the extra $200 for service that I wasn't going to get. Eventually, I got a call from their president who told me that he disagreed with my refusal to pay the extra fee, but would cancel the invoice before I started legal action.

In summary .... What a complete waste of my time and money!

They responded to my FIRST call with no problem, however after the FOURTH call the second technician finally got the job done! It was very difficult to actually get someone to repair the job. The first technician had no idea how to fix the problem. Based on the time of year the response time was unacceptable! Only with certain compromises would I use these guys again. product knowledge must be better!

I received wxceptional service from this company. From the lovely lady who answered the phone, to the technician who went that extra mile to make sure our furnace was safe and working at peak performance - the service and advice was exceptional.
Highly reccommended

These guys were great; they were on time and efficient. Very through, knowledgeable, and friendly. I was very impressed by them. I would definitely recommend them to our friends. Definitely use these guys! ham ab

The experience I had with Mr. Errington was easy and efficient and we are more than happy with the comfort level in our home. I would recommend anyone looking for HVAC systems to use Boonstra's One hour and especially ask for Chris Errington. You will not be disappointed.

Our furnace required immediate replacement during the winter. Boonstra came out and gave us a quote of about $6100.00 for replacement. If we signed the deal NOW we would save another $ 400.00 - the cost of a government inspection in order to get a Gov`t rebate. This offer was not possible if we did not sign a contract immediately. Pressure sales !

The next day we contacted Hamco and received a quote of $ 3900.00 - all in, minus government rebate which would reduce the bill by another $ 600.00. In fact, the Hamco furnace would actually be a larger capacity unit than the one offered by Boonstra.

Don`t be pressured by Boonstra to sign a quick deal. Make sure to get a second quote. Save big money.

Overall, the quality of the work was great; my ducts are clean and I am satisfied with that work. But there were a lot of details missing that could have made this a perfect 10.

1. On first visit the vent covers weren't put back properly; one was fell and I found on the floor. If there was an issue with putting them back no one bothered to explain it to me, as if I wouldn't notice.

2. The company prides itself with "we're on time or it's free". The workers were 10 min late, which I didn't complain about but there was no offer of apology or even mention of it.

3. I called a few days later about the vent covers and they sent the same people back within half an hour. They spent an hour and a half fixing the problem. While working, I came to find that they used my ladder without asking. It was ok to use but they should have asked first. And it wasn't until I made a comment that they put it back where they found it.

4. They didn't leave things as they found them. While they worked in the basement (which is where I work) they moved a matress and furniture. I had to move them back myself.

5.I had to clean up after them. There was some dirt and dust from the drilling that they did.