I would definitely not recommend this company at all. I had a kitchen sink trap that needed replaced $27 at Rona for the part. Yes I found this out after the guy came who wasn't the guy in the picture. I was told $90 plus the part. He left to go to the van and came back with a quote over $400. I told him to get out of my house and he insisted on the $90.
He got out of my house and apologized for his actions. A very dirty company.
Tracy, We appreciate your feedback, and would like to have the opportunity to make this right. If you can please call our office at (289) 348-0401 and ask to speak with me, Nimo, the Operations Manager. Thank you.
James installed a new AC unit at our home. Very pleased with the level of his work, knowledge, and cleanliness of the job. Arrived right on time and worked efficiently. I would recommend the company, James and his assistant.
James and his assistant worked extremely efficiently. Everything that was done was explained to us prior to their leaving the property. The job went smoothly and they were extremely tidy and cleaned up after themselves. I would recommend James @Boonstra Heating and Cooling
Starting with Salesperson Mike, and ending with tech installation team, Gareth and Lucas, the entire project was seamless. No pressure sale with genuine care and expert advice, offering next day install at a fair price. Promptly on Sunday morning, Gareth and Lucas showed up, and didn’t stop until the install was complete. Friendly, knowledgeable, considerate and professional, all attributes indicative of Boonstra. System works great and I am extremely pleased with the service, price and overall experience.
AC no longer cooling the house. Although the leak couldn’t be found….. needs further diagnostics to repair ooooor a new AC is needed……I appreciate the explanation for what has come to be and discussion of my options.
Excellent service and staff. Efficient and knowledgeable. Have had the pleasure of Boomstas sales and service for over 10 years highly recommend!! Purchased furnace and air conditioner that it our needs
Daniel from Boonstra provided exceptional services, on the day my older furnace broke down and was tagged. Highly recommend this technician. He provided information, was prompt, courteous and professional. High marks!
Overall Boonstra did a great job replacing my AC/Heating system in my condo. I have an Aquatherm unit and it was a very complex job. The technicians were very polite and professional. They worked 8 hours non-stop to finish the job.
The only complaint I had was unfortunately they did not do a very thorough job cleaning. I asked the company if they were supposed to do a full clean up and Boonstra confirmed it was required for them to do a thorough clean up after each job. They left behind a lot of grease stains on the walls, doors, sink and floor. Also found a few loose screws on the floor. I had to do about 45mins of cleaning after they finished. There was some damage as well however it was minor such as paint chips from the door. The AC/heating unit is stored in my bathroom and the door had to be removed in order to access it. They did not put the door back they it was originally placed.
As mentioned before I understand they must of been exhausted after working 8 hours straight on a very hot day but the company did say it was required for them to do a full clean up. But I would still highly recommend Boonstra especially for any repairs in condos. They take pride on their customer service and quality of work.
Hi Danith, thank you for sharing your recent experience with our team. We thank you for inviting us into your home and we hope you enjoy the new furnace and AC. It brings us great joy to know that you recognize our courteous staff and quality workmanship but we also regret hearing that our team left behind a mess. Your feedback is important for us to improve as a business. I would like to connect with you to make things right-- please give our office a call at (289)348-0401 and ask for me, Omar Atiyeh- Operations Manager. Thank you.