Boonstra Heating and Air Conditioning

We were looking to replace our 17 year old furnace and 30+++ year old a/c. We had the Boonstra rep. in to look at the job and quote a total replacement of both systems. Chris was very professional, he arrived on time and had some very good suggestions on how and what to replace. We agreed on the pricing and set a date for the install. The installers arrived on the agreed upon day and the work began. This was quite an involved job and started on the Friday before a long weekend. While the job was quote as being complete in one day, we did expect that it would run over, which it did. As this was a long weekend they did not arrive back until Tuesday, but all went well with the installation.
Since the install we have had a couple of issues, which were attended to quickly, once we got in touch with the "right" person. Our furnace install needed some tweaking, condensate was building up in the exhaust lines and the furnace was gurgling - this was corrected in short order. The other issue was noise with the a/c upon startup, we were told this was normal.
All in all, a good experience, good service, polite service personnel and a good install. Would recommend highly.

We contacted Boonstra as we were without heat. The lady on the phone was friendly and explained the process for service call. Their fee is about $30 more than other companies for service call but they were the only ones that could get there in a timely manner. Steve advised we needed new unit so we booked appointment for that night with sales person Sean. The sales pitch took 2 hours and on numerous occasions I asked what the price would be only to e asked further questions and receive no answers. After the process we finally found out that the same Goodman unit others quotes $2800 on Boonstra's charges $3800. Pricing is in left field. I completely understand premium pricing but this is gouging. Would never recommend this company.

Scott and his team were punctual, clean and, friendly. They educated us about the process and kept us informed throughout. When finished they reviewed and explained the results. We found them extremely thorough and would highly recommend Boonstra for any of your Heating and Air Conditioning needs.

Kyle Kelly and partner were very courteous, informative and did a terrific job. They cleaned up and left everything neat and tidy. I would recommend them to anyone. Thank you.

I am very happy with the service we received from both Boonstra's dispatch people and especially the technician. The technician showed up the evening I asked for help, and was very pleasant and efficient. He quickly diagnosed the problem, made excellent recommendations and, just as important, the repair cost half of what I expected. Thanks!

Boonstra cleaned our air ducts and they did an excellent job. Scott explained everything he was going to do and when the job was completed he showed us what he removed. He was very kind and helpful. We are very pleased and would highly recommend them for air duct cleaning

We recently had a new AC installed by Boonstra – we had used them before for smaller furnace maintenance and had always found them to be great. During the AC installation, a piece of interior piping that connects to the furnace had to be replaced – they had to send out for a new part (up to code) and, it turned out, that replacement part was no longer available, and was in fact no longer being manufactured, for our particular furnace model; that worried us since, without that new part, our furnace would not be able to operate, and it seemed that there was no place from which Boonstra could source that part. On the first day that it became apparent that it would be difficult to source out that part, we received five phone calls from three different Boonstra people assuring us that they are on it and will take care of it - and that was impressive – and when we would call to ask for an update our calls were all returned very promptly with detailed info was given on where things were at. Most impressive was our sales rep - Glenn - in addition to regularly staying in touch with us by phone to give us regular/constant updates, Glenn in fact personally dropped in - twice - to our house, without any appointment, just to make sure things were on track and getting resolved. In the end it was all taken care of, but the level of customer service from Glenn & his team was truly excellent. As a result of our previous experience with Boonstra, and most particularly as a result of this current experience with Glenn and his team, I would definitely recommend Boonstra for any furnace or AC issues.

The thoroughness of Glenn and the installation crew (Steve and Ryan) gave us the feeling we had been taken care of by family. Ultimate professionalism at it's best. Thank you

Scott and Kyle did a great job. They explained everything that was going to take place. The results were fantastic. They truly rolled out the red carpet. I would recommend this Company 100%

Scott & Kyle did a fabulous job with duct cleaning today. You wouldn't believe the stuff they found in our ducts! Extremely professional, courteous, friendly, on time. Highly recommend this company and their service!!