We received possession of our new home in April 2016. Our sales woman who dealt with all the structural components of our home was amazing, and is primarily the reason I would recommend building with Homes by Avi, from start to finish she was hands on, always available, and really took the time to go through everything with us, which we really needed as it was our first home we were buying. However, we had a less than stellar experience with the selections team, our designer was going away on holiday's and the whole process seemed rush and not well explained, our sales lady once again saved the day and had to step in and explain what 90% of the items we had selected even were, as we had no clue what had been added. That being said our home is beautiful, and all in all the process went fairly well. My main issue at this point is Warranty, minor things such as nail pops or doors not closing properly were all corrected in a timely manner at the close of our first year. But, other things such as our garage floor not being sloped properly, or siding falling off hasn't been so easy. We've requested our garage floor be corrected for months, always being told "I've asked the company to come and take a look", but never any follow-up. It feels as though we are no longer a valuable customer now that they have our money and are in no rush to stand by their workmanship. That is the major reason why I would hesitate to recommend this builder to friends or family, our home is beautiful, but constantly trying to get someone to come out and correct the issues with the build is extremely frustrating.
- Company Response
As a company we pride ourselves on delivering quality products and customer service to our homeowners, whether they are a first time or repeat buyer, so we would like to address these issues, if possible, so you can enjoy all of your home. If you would please email email@example.com in our warranty department with your job number or address and contact information, we can look into the matter and contact you directly to rectify and discuss further. The teams hold your concerns to a high regard, and we do wish to rectify your concerns.