Alex is a very nice person. He started the project last summer (2015) where he took the deck off our flat roof (we had it repaired) and then rebuilt a new deck. The rebuild was not as well done (screws missing which led to some warping on one of the longest boards). What makes Alex different is that when we told him about the issue this summer (2016) he did get back to us immediately by e-mail. Although it took most of the summer to schedule the repair, Alex did come when promised and took the time to make sure that he replaced not only that board but also do a detailed inspection of the other ones and add the screws necessary.
- Company Response
Thank you Natalie.