Having had decent service from a $99 duct cleaning before I decided to try my luck again. WORST DECISION EVER! With the vacuum hooked up to my heat duct they began cleaning my COLD return register. There was dust everywhere!! It was so bad there was a cloud of dust that looked as if my house was on fire and filled with smoke. I ran to the other cold air return register to check for suction. There was none. There's no suction I told them. "Yeah we haven't hooked it up to that one yet" was their response! And "don't worry it's just drywall dust" as if that's what I want my 4 year old and 2 year old breathing. Since that particular register was on the wall close to the ceiling I figured they must have mistaken it for a heat register and was ready to forgive them for making that mistake, but they didn't take that "out" and both the guy who did the blowing and his boss confirmed that they didn't make that mistake but knew it was a cold air register. "so where did you expect the dust to go?" I asked. "I don't know what he was thinking" he said. That's why I go out with these guys. "Well you better train him" I said. "He's been at it for 2 years so he should know what he's doing", was his response. "He should have turned down the regulator" he said, which I guess would have sent LESS dust flying through my house with nowhere to go and would have still done nothing for cleaning my ducts. WORST SERVICE EVER!
They put more dust in my house in 1 hour than I would have in the next 10 years if I hadn't had them "cleaned".
- Approximate cost of services:
- $99.00
- Company Response
Unfortunately, this customer's ductwork was not connected properly inside the walls. Over time, as with this 100+ year old house, the ductwork can become disconnected. Apparently, this customer has had problems before with other duct cleaning companies, based on his other reviews on this site. He did not inform us that he knew there was an issue. If we had known, we would have recommended repairs be done before any attempt at cleaning. We did offer to fully refund the customer, but he refused. Sadly, we were not able to satisfy this customer.