The Good: I now have a nice dry and flat basement floor where before there were leaks and the concrete was all slanted towards the drain.
The pricing was better than the other quotes I got.
The workers were accommodating
1. They disconnected the main grounding wire and forgot to reconnect it. Major "no-no". You can't just disconnect a home's main grounding wire and walk away. This is a major safety hazard.
2. Apparently they had extra cement and thought it would be a good idea to pour it on my fence supports without our permission. See update below...
3. They left messes everywhere for me to cleanup. A pile of debris half buried in my driveway and other places (see pictures), cement on my window from the pour, concrete. Drop sheet protection was totally inadequate, leaving a daily mess and permanently marking my floor due to heavy equipment.
4. While there were a couple of really nice and friendly guys working for them, they were the ones horribly mistreated by the other (presumably more senior) staff. Many of the workers did not speak English but those that did spent most of their time yelling and demeaning their team.
Update: Upon reading my review, Tony (a manager) quickly contacted us and drove right over to see the items noted above. He acknowledged the shortcomings, apologized deeply, promised to speak with his team. They showed up the following day and cleaned up the debris, fixed up the poured concrete around the fence and layed down a bed of fresh gravel for their driveway. While the cement pour was a poor decision, it was a mistake that I'm sure will never happen again. Based on this thorough follow up I will be much more likely to recommend them in the future.
Update>upon opening my floor back up in order to install my shower I found out that despite what I was told they did not put plastic under the concrete.