Elite Appliance Service – Toronto

Very unhappy. We had the company come out to assess our dishwasher. We told them the lid (it is a Fisher and Paykel 2 drawer dishwasher) was not sealing properly. The service person who came out ($125) said it was the motors that pull down the lid and the seal was fine and that a quote would be sent out. The estimate came in a few days later - $140 for parts and a flat fee $230 for labor. So total repair was $422. That is pretty steep for a dishwasher but we were already $125 in so we agreed. When he installed the part the lid still leaked so then he said we also needed a new seal .... and he would get a quote, but the flat fee would cover the any labor to install the second part. We then got the quote - another $140 for parts and $89 for labor (we were told no more labor costs). Both served calls also charge an extra $11 in fuel charges. So for a 5 year old dishwasher they want a total of almost $700, $686.12 to be exact. It's maybe worth $1200 new so spending this kind of money would be ludicrous. We feel they did not diagnose the problem properly and fully the first time, they are charging a labor cost we were told would not be charged, and they add in fuel to an already high bill. We want the part removed and we will buy a new machine - they say they won't take it back. Stay away from this company - they will piecemeal soak you....