I have a GE Profile side by side fridge freezer. The fridge is icing up at the coils behind the fresh food draw. Elite sent a tech who spent much of the time on his phone getting instructions from his colleagues. He eventually diagnosed a faulty Thermistor. He returned to instal a new one. It didn't work. Made no difference at all to the issue at hand. A different service guy then came and diagnosed the main control board needed to be replaced at a cost of just shy of 500 bucks. I called Elite to understand if they Would stand behind their diagnosis and repair this time - I explained I wasn't keen to pay twice for the same issue and still have no resolution. They don't. If they don't fix the issue there is no refund. Essentially you get a 'free' visit from another service person who re-diagnoses the issue and then charges you yet again to come back and attempt to fix it! Given Elite's stance on this I bought a main control board and changed it myself (saving 220 bucks in the process and taking me less than 10 minutes being easier to do than taking on Lego with the kids). It didn't solve the issue either, but at least I saved 220 bucks.
- Approximate cost of services:
- $240.00