When I read the older reviews about Elite Appliance Service, I was not expecting very good service; however, they have really stepped up to make customer service a priority.
I had to wait a bit to talk to someone in person but once I got through, the Customer Service rep was very pleasant, courteous and clear on her instructions. The prices and service schedule she explained to me were exactly as expected.
Benjamin, my technician was very professional and explained everything to me. My LG washing machine was leaking although it was operating properly. Even though he was not able to definitively find the source of the leak, he was able to reassure me that everything was operational and the next day, he talked to his colleagues and called me back to give me more advice! That's really going an extra step. Thank you Benjamin.
Overall, I appreciate and am satisfied with the service I received.
Thank you,
Trung (Work Order # 219477)
- Approximate cost of services:
- $300.00
- Company Response
Thank you for taking the time to post a review of your experience with Elite Appliance Service! Our Customers are very important to us; our goal is to ensure we provide prompt and professional services to your complete satisfaction. The feedback you have provided means a great deal to us. Thank you.