Elite Appliance Service – Toronto

DO NOT USE THE GUYS. I have a 3.5 year old GE front-loading washing machine that I bought at Home Depot... probably the most common model in North America. It’s now been 26 days since I first called Elite and the problem is still not fixed. I’ve even had to pay for parts that weren’t broken... it guess we the customer have to pay for their trial and error when they can’t diagnose the problem. On their last visit 6 days ago, I was told someone would call me to confirm the purchase cost so we could go ahead with the new part. I had to take the initiative and call them. When I finally got a Voice Mail saying to call back and confirm, their phone system was down for two days and I was left hanging. I’ve expressed my displeasure several times now and it always seems to be someone else’s fault, not Elite’s... It’s GE’s fault that I have to replace parts that aren’t broken... it’s the phone company’s fault their phone system is out of commission... you get the picture. I have seen absolutely no sense of urgency from these guys that they actually give a damn that I’ve been without a machine for 26 days and counting.