We do not recommend Viktoria Vanlines and will not use them in the future.
We engaged with Viktoria Vanlines for our last move because of some positive reviews on HomeStars' s website. However, we realized after our move that we overpaid. When an organization/employer is paying (i.e relocation), Viktoria's high cost is irrelevant to the people moving. In our case, we paid 100% out of our pockets ($2000 - this includes $100 tips).
Our move was a consolidated one because it was considered a "small" move (this means multiple pick up and drop off in order to fill the truck).
We were told that the truck will be at our home at 8.00am but did not show up until 2.45pm. Had I not taken the initiative to phone, I would not have known that the driver was scheduled to pick up a load 45 minutes away from our home at 10.30am (which means it would have been impossible for him to be at our place at 8.00am)
Upon delivery, we were told 12.00 noon the next day but the driver arrived at 12.45pm (again was not told of the lateness until I initiated the phone call). A bit frustrating....
We had no dishes, glasses or breakables - just a few large bedroom items and boxes so we expected the move to be quick and simple - nothing to dismantle! We felt that too many hours were wasted on non productive folding blankets, placing tags on items (which we paid for).
The dynamics of this lucrative business is complicated and the right hand does not seem to know what the left hand is doing (this is my perception based on our personal experience). There is (1) a sales person/rep., (2) an office clerk who charged my credit card, (3) a driver and (4) finally a customer service person. We had interaction with all 4 groups and information varied significantly!!
- Approximate cost of services:
- $2,000.00
- Company Response
Thank you for your review Ann. I have to admit, it did surprise us to see 2 out of 10 stars especially after you gave compliments to the crew for great job they've done(e.g. bringing extremely large pieces down the spiral staircase), no damages, and tipped them. Please note your final price was much lower than estimate you received. For pick up and delivery you're given a window also your received text messages from driver, when he was giving you heads up that they're on the way. Office did provide you with same information as well. Collected shipments are standard when it comes to long distance moving and that is why we do provide you with window for pick up and delivery, since there are more pick up and drop offs on the way, so we cannot guarantee exact arrival time. We do keep our inventory on all trucks well maintained, organized and clean due to health and safety of our employees and please note, you are not paying for time they spend organizing inventory on a truck. It's disappointing that you have not mentioned anything above when we spoke, I would be very happy to explain and address your concerns. Anyhow, I hope you're settling just fine at your new home and wish you all the best.