We just moved into a new home and needed to get an A/C installed. After calling a few people, we finally called Convertible. It's a family run business as I understand and they are very friendly and informative. We had Chris visit us and take a look around, sat down and explained the whole process, the cost, the comparable products, the good the bad. You can ask as many or as little questions as you like and they really do make sure that you are satisfied. Of course, an even greater experience was on install day when Dieter showed up on the day of our installation, bang on schedule! No shortcuts, he was very nice, soft spoken and did a clean job. I am absolutely satisfied and would gladly recommend them.