I had a horrifying experience with another large company, more than 9 technicians showed up to try to fix the poor installation job the initial company did. Decided to cut ties with the company and go for Convertible. The experience was delightful from start to finish. I spoke to Marnie and explained to her the issues I was having. She recommended the perfect unit (Goodman) that was quieter and smaller than the unit that was just installed. To top it up, Convertible was even able to offer a better price! The day of the installation was impeccable and Adam was extremely patient and the attention to detail was high. Overall we have been very happy with the experience front to end. Will recommend the company to anyone.