After I moved to my new house I had decided to upgrade my Furnace and AC together. I got the quoatation from various reputed companies. But their price was really good and competitive. And also the Sales person (Mike) was really good. He is always responsive either via call/email/text and giving his honest opinion.
Mike give me different options regarding how to install the furnace and didn't force me to choose his direction, which is really good.
On the installation date the technician come exactly on the time and did their hard work to finish the installation by noon and then tested air flow and temperature after the installation.
Why little disappointed :-
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Everything was good but except when the Technician left and I turn on the AC for sometime then I saw their is some water leakage from one the condenser pipe which is connected to my furnace. I called my sales guy (Mike) and he addressed the issue and told me that he will talk to the installer and ask him to call me back. Then after couple hours later installer called me and told me that he won't be able to come to my house same day but next day 1st thing in the morning. So I have to suffer that night by putting a small mug under the pipe and empty it when it got full. But next day at 8 AM they came and fixed that issue.
- Approximate cost of services:
- $7,910.00
- Company Response
Champak, we have learned in 50 years of installations and customer service that things can always glitch up! Especially when dealing with condensation from AC.
We strive for perfection always, and when hiccups occur out of our direct control, all we can do is make it right again.
That's what we do!
Thank you for your kind review and support of our family business.
We appreciate you & loved working for you.
From our family to yours - peace, love & good health always.
Marnie Amodeo, GM
Convertible Heating & AC - 50 YEARS