New Furnace w Humidifier and Air Conditioner
I needed to replace my old Furnace and Air Conditioner and started with 4 quotes. I could not believe how expensive this work was going to cost and I am happy that I did my homework and researched all the different types of furnaces and AC units on the market today. I reached out to Convertible through HomeStars and could not believe how quickly I received a response from Sam first then Marnie. I set up an appointment with Marnie to come and inspect my old equipment and go over the different options that Convertible offer. Marnie arrived on time and was very professional and very knowledgeable, she answered all my questions and explained things that the other companies were offering and that I didn't need. I truly believe that Marnie was looking out for my best interest. Marnie gave me her best offer and explained the different rebates I would receive for purchasing a new Furnace and Air Conditioner and also explained in detail all the work that would be done during the installation. After speaking with the boss of the household we decided to move forward with Convertible and set up a date for installation. March 13th I receive a phone call in the morning from a gentlemen named Dieter from Convertible that he will be arriving in approximately 45 minutes to start the job and that is exactly when he arrived. Dieter explained everything he was going to do and advised that because he works alone that this job would take 2 days and if I had a problem with that he would finish it all in one day but he would need to work into the night. I let him know that 2 days were fine. Dieter took care of my house like it was his own. Using drop clothes on my hardwood and asking me to move some furniture so that he would have a clear path to the basement. I cannot believe the work that Dieter put into this job it looks amazing al new pipes that he installed a 100 times better then the original ones were and the job he did cleaning up after the work was completed, you would never had known anyone was there he left it just the way it was when he arrived. I have now had my new furnace
with Humidifier for 11 days and man can you feel and breathe the difference, no more dry mouth or stuffy nose at night sleeping. The air just feels cleaner. I am very pleased and happy that I choose Convertible and would recommend this company to all my family and friends. Thanks again Dieter and Marnie.
- Approximate cost of services:
- $7,650.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Private User, as usual, my eyes are welling up, again. It is so important to me, my family and my entire organization to make every day better for others. Since the 1960's my family has been busting our tails to always do the right thing without being greedy, lazy or sleezy. We have been given the opportunity to do amazing things and dont take that privilege for granted. Running a business is easy, there is no magic potion for success - if you always start by doing the right thing for the customer, work hard and be honest, rewards come to all of us, equally. The Ontario HVAC industry has been acting less than professional (putting it mildly) using fear based sales tactics to sell you things you don't need including long term rental contracts sold without full disclosure. We find this atrocious and want no part of it. It's become so prevalent, the government had to step in to pass legislation to stop them and protect the consumer. We do not participate in anything of that nature, and we represent the opposite of that business paradigm. Thank you very much for recognizing the kind of people we are. Your business and opinion are invaluable, so thank you very much.
Marnie Amodeo
General Manager
Convertible Heating & AC
50 YEARS