Upgrade to high efficiency furnace and AC
After researching several companies and my due diligence I had 3 quotes prior to the work being done. We went with convertible. They were very informative of the different products and work needing to be done.etc.
They were very professional scheduled an all-day event put blankets down inside...however they did leave a bit of a mess in our furnace room and brick debris outside. They did not follow up with us after the service and the patio stone was not replaced so therefore the larger unit is now sitting partially on the lawn. Overall the work was done well and we are quite content with what was replaced.
- Approximate cost of services:
- $6,890.00
- Company Response
Hi, thanks for the review, however I feel very bad that you wrote this thinking I was not following up on the patio stone. I told you I would look after it and that we'd call you back next week. From the time we spoke to this review being written, hadn't been a week :) We are very busy serving those suffering from the heat emergency. And since you had cooling we didn't think you'd mind waiting until next week to change the patio stone.
I have already mailed out the free AC cover like I promised I'd buy for you, its in the mail. Furthermore, Toby and Drew are planning to come next week to replace the patio stone, the work order was done when we spoke Marlene. Additionally, your husband did tell Toby, that he wanted to keep the existing patio stone there. We do aim to please that's why we discussed it first, unfortunately you weren't home during the installation to give your opinion at the time. I feel terrible that you didn't call me first before going to homestars. You know I've been extremely responsive throughout this entire process, and I did tell you I would be happy to replace the patio stone. Kindly call me to let me know what days next week - or the week after are good for you. Thank you Marnie