Having received a quote which seemed much too high from another firm, I decided to call Convertible based on their advertised low prices (although they were so low I thought there must be a catch). I then found this Homestars Review site before my meeting with Convertible, and became uneasy about the company based on the harshness of some of the negative reviews. However, I went ahead with the meeting and asked Marnie Amodeo, their general manager & salesperson, about each of the posted negatives, as well as the low advertised prices vs. her higher quote, and found her responses to be open and reasonable. I also called at random several of the customers from the list of 50 references which she provided and found them to be very positive, so much so that I asked three of these customers whether they were related to the owners of the company (all assured me they were not and, based on the quality of our conversations, I believe them).
Bottom line, the Convertible quote was much more reasonable and better value than the competition and we decided to go ahead. The installers (Danny and Roger) were considerate and professional and showed a great work ethic, staying focussed on the job for 11 hours on a cold day in the middle of winter, taking care to see that the old equipment was removed cleanly and the new American Standard units were installed properly and running right.
Also, Ms. Amodeo was very helpful in explaining the various available rebates and in responding to any questions both before and after the installation. I delayed posting this review until August to be able to comment on the performance of the new A/C unit, which we did not start-up until early July due the slow arrival of this summer. Pleased to report that the A/C is running as quietly and effectively as the furnace did in the winter. Overall, a very positive experience – we’re happy to recommend Convertible.