I am writing to express my sincere appreciation for the exceptional warranty work performed by Ottawa General Contractor (OGC). Five years ago, when we were doing the first phase renovation, OGC completed most of the work with high quality except the flooring installation.
Before the warranty expired, my husband David contacted OGC to voice his concern. From the moment Abdull learned about the sub-standard flooring issue, he promptly assessed the situation and acknowledged the quality concerns we had with the original installation. He meticulously planned the warranty work together with Fatima, and executed the replacement of the wood flooring to meet the industry standard. Their dedication to transparency and customer satisfaction truly made us feel valued as clients.
Moreover, Ottawa General Contractor went above and beyond to cover most of the labor and hardwood material costs associated with the warranty work. They also reinstalled baseboards and arranged Maher to paint the damaged wall. This gesture not only showcased their commitment to rectifying the situation but also demonstrated their integrity as a reputable contracting company.
- Approximate cost of services: