Ottawa General Contractors

Basement Renovation
1886 Merivale Road, suite 200. Ottawa ON K2G
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Basement Renovation
Ottawa General Contractors
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57%

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Reviews for Ottawa General Contractors

Average customer rating:
9.1 10 (97 reviews)

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Sandy & Bob in Nepean
Sandy & Bob in Nepean
1 review Ottawa, ON
10/10

Kitchen & walk in shower

First person from OGC to come to our home was Ken. We were so impressed with his knowledge, we decided right there that we wanted OGC. We had Allan and his great team. They were all a pleasure to have doing the work. At the end of the day they always tidied up, which helped us. Bassem for kitchen cupboards was amazing. He gave us our dream kitchen. Also walk in shower was above & beyond what we expected, thanks to Stephan. At end of construction, my biggest surprise was OGC sent in cleaners to get everything back to normal. Thank you.

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
8/10

Follow up

A year after finishing our main floor reno’s OGC remains available and willing to come and follow up on any warranty concerns. Needed a few touch ups and though small needs, OGC was very responsive and and followed up as needed. Still great service a year later! We love our new kitchen!

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Gabriel in Toronto
Gabriel in Toronto
0 reviews Ottawa, ON
8/10

Second floor reno

My wifeand I wanted to send you a note to thank you for your diligence in completing our project. Although we had to all work through multiple issues, we are pleased with your collaboration to address all of them.

Leopold was an absolute professional and his attention to detail is evident. We appreciate that you kept him on to complete everything. He did a great job and made sure that everything was done perfectly. We only wish we could have had him work from the beginning.

He left the work area and our house in impeccable condition and extremely clean.

Abdull was also a true professional, he really cares about his clients and took it upon himself to make sure we were happy. He went above and beyond to compensate for the utter lack of professionalism of the original trades that started. From helping move furniture to showing up ob Sundays to discuss our issues, he was always available and reliable.

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Jean B. in Nepean
Jean B. in Nepean
0 reviews Ottawa, ON
10/10

Renovation of Top Floor inot a

In 2016, I hired OGC to do the renovations at my place. I was under the impression that some of the materials that were used during the process was not in accordance with the statement of work. This was due to the fact that I was not fully informed by the project manager at the time about what material was used. I contacted OGC about another concern in 2017, and at the time I thought it was addressed, however it was not, and reached out again. This time around, I was heard, and the Customer Service Manager took care of both problems. The way that she and her associate handled my concerns was excellent and I have regain faith in OGC. She managed the work like a director of an orchestra. In retrospect I understand that they were not made aware of many of the problems that I had. Complaints from clients are at many times hidden by the Project Authority. Communications is often filtered and it was great to see that they did everything in their power to ensure it was done right. OGC fixed all the issue and painted the wall in order to match the other walls. They removed the old caulking around the window, grab bars and shower tap and re-caulk everything as a good will gesture.

Throughout the process I was kept aware of the work involved, when it would be done and at what time. If there was a delay I was informed and was told when it would resume. Everything was done and was overwhelmed by the high quality work done. I can honestly say that OGC honour their warranty in my case and even went beyond.

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Kelsea M in Nepean
Kelsea M in Nepean
1 review Ottawa, ON
10/10

Material selections coordinator

We haven’t gotten into the actual project itself yet, but we have had a great experience with the material selection coordinator, Deirdre thus far. She has been on top of everything! She’s prompt to respond to emails and to follow through getting us what we want for our house renovation. She goes over and above to make sure things are running smoothly and that we are satisfied with the process overall. Looking forward to continuing to work with her.

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Norma in Ottawa
Norma in Ottawa
1 review Ottawa, ON
1/10

Bad Experience -

Recently, CBC News Ottawa broadcast our experience with this company.

Right from the very beginning, we had serious concerns with the design, workmanship, management, and planning of the project. Numerous jobs had to be redone (tiling not straight, exterior door installation, sealing of the door frame, kitchen wall not straight, etc.). The sink cabinet was erroneously built too small; it was never fixed, we had to purchase a smaller one to fit it in. On several occasions, we had to take time off work to address issues ourselves, as the project manager would not even respond to phone calls or e-mails regarding issues that required immediate attention.

Also, sub-contracted trades were home only for minutes at a time. On numerous occasions, they told us they had to balance too many jobs at once and had to travel back and forth between projects.

In December 2018 the project was "substantially" completed. A few remaining items would be finished after the snow melted. In February 2019, OGC offered us a refund for expenses we had overpaid (door, electrical, new sink, shipping, other products) $1,350 and a "good-will gesture" of $1,000 to cover the time we had taken off work and the disappointment of ending up with a smaller sink. No conditions or requirements were mentioned. In March 2019, we accepted in writing. We thought the nightmare was over.

However, in April 2019, almost 2 months later, we were surprised with a legal agreement which OGC demanded we sign. The agreement makes the client legally bound to not say anything, ever, anywhere that could be seen as negative (verbal or written). We immediately declined to sign the agreement. OGC repeatedly indicated the outstanding work, and the money owed would only be done AFTER we sign the agreement. The company indicated "this is company policy" and that "OGC's lawyers have made it mandatory to sign."

What followed afterward was a stressful and frustrating process of numerous warnings, e-mails, registered mail letters to the President, phone calls, and legal consultations. We indicated we felt extorted and we were prepared to file a complaint with the Ministry of Consumer Services regarding breach of contract. Finally, on May 9, 2019, OGC accepted to complete the work. Still, OGC involved their lawyers, who contacted us by e-mail to address the fact that we would not sign the non-disclosure agreement. We indicated that our position was firm and non-negotiable.

Our case is not about money, delays, poor workmanship or a smaller sink. This is about principles. Demanding perpetual silence in exchange for doing what has been paid for and is owed, is – in our opinion – extortion. We chose not to yield to what – in our opinion – was an extortion attempt. Following the CBC story we received numerous messages from others who signed a similar agreement with OGC. This is Canada, we expect respect towards our fundamental right of expression.
Norma and Bart

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Company Response

A common challenge in the construction and renovation industry is managing the stress of having substantive work completed in your home over a number of months. Some clients find this process more difficult than others. As a professional renovation company with over 12 years of experience and over a thousand completed projects, we invest time and resources in pre-construction planning, setting up the site and talking with clients about what they will experience. Right from our first site meeting, we are honest and transparent with respect to time lines and expectations of living through construction. Working in older areas, such as the Glebe, and on homes that were previously rental properties can hold a number of surprises that impact the time required to complete a project as well as the budget.

The need for contingencies is also discussed with our clients to ensure everyone is financially prepared for the unexpected.
Despite the advice, guidance and documentation we offer as part of our services a very small percentage of clients maintain an unrealistic expectation that can never be met. They assume no surprises, an impossible time line and zero challenges. A professional and reputable company that encounters challenges and makes a mistake, stands by the client and their project to ensure a quality end product. Lesser companies often walk away from such challenges instead of sticking with a client.

Unfortunately, the recent CBC article gives a one sided and narrow view of the process and conclusion to the project. One of the main allegations is that OGC was withholding money from the client. The $1000 was a good will credit that OGC was offering to the client. In doing so, we requested that they sign an agreement to not publicly slander and/or write an exaggerated review about OGC, focusing only on the negatives and not the many positives to bring a project to 100% completion. Protecting our reputation is what motivates us to go above and beyond by providing "freebies" and "cash rebates" as part of the inconvenience that is expected in renovations, in turn we ask the clients to not paint us with a negative brush as there are also many areas of a renovation where we pride in going above and beyond when construction challenges do arise. The client can always choose or deny the offer and there is certainly no extortion as the client implied. We always seek to end projects on a positive note and that reflects on our commitment to customer service.

At the end of the day, we delivered a beautiful kitchen and bathroom for a difficult client, as well as critical electrical updates required to bring the home up to code and ensure the safety of their family. We also corrected the error with the sink at no additional cost to the client. When such errors occur, we always look back at how to improve our business processes to minimize mistakes.

Every employee at OGC is committed to our clients' projects, from financial administration to framing. Our passion for our projects and industry experience, skills and service is what defines us. A one sided article from one client does not define what we do and who we are. We will always pursue beautiful designs and positive relationships with trades, clients and suppliers throughout Ottawa.

Ted Dows Lake Ottawa
Ted Dows Lake Ottawa
1 review Ottawa, ON
7/10

Mid renovation comments

As we are coming to a mid point in my renovation project I wanted to take a moment to provide major kudos to two people who have been associated with the project and who have gone above and beyond in making it progress as smoothly and efficiently as possible.

The first is Michael our Project Manager. Michael has kept me informed and updated on every step of the construction and providing me with options and explanations while listening to my needs and wants. He has been a rock in that I feel confident that he will listen to my requests and provide me with realistic options and budgetary implications so that I am able to make educated decisions on which route I want to take. I am very grateful that we have him in place to manage the project.

The second person that I want to praise is the carpenter Matt. His work and dedication to doing things right also provides me with the confidence that the structure is being built the best way possible. For example, when he noted that when, as the approved plans called for, a wall was to be moved in order to create our walk in closet, that doing so created a weakness in the roof structure, he instantly recommended the solution rather than just going ahead as per the plans. This attitude along with numerous suggestions and explanations he has provided along the way, have again provided me with confidence that the construction will be completed correctly.

As a client, I appreciate being provided with efficient and prompt information followed by prompt follow through on the decisions made as shown by these two individuals.

I would have given more stars but for issues and delays with getting city approvals.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

Structural wall removal - townhouse condo

OGC is a very professional company and a good choice if you prefer the comfort of going with a large scale organization over an independent contractor or tradesperson. In 2017 we had them do the structural work to remove a wall and relocate wiring in our kitchen (townhouse condo). A number of issues with the structural were resolved after a few headaches and setbacks, but nothing dramatic to complain about. We wanted to save money and do a lot of the work ourselves (cabinet installation, drywall, painting) and they had no issue working with us and our schedule.

We worked with Allan and his #1 goal was to make sure we were happy. Yes, I would recommend them and may use them again in the future.

1 of 2 people found this review helpful.
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Ryan in Toronto
Ryan in Toronto
1 review Toronto, ON
10/10

Basement Renovations

This is the second time we have used Ottawa General Contractors, which is a testament to their service. The project managers, Brad and Andrew are always present and answer questions whenever you have them. They are great at keeping you informed on your project and the contractors really care about the quality of work that they do.

1 of 1 people found this review helpful.
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John & Nelson in Nepean
John & Nelson in Nepean
0 reviews Ottawa, ON
10/10

Complete Condominium Renovation

From the initial quote, through the design and build, and even during an extended delay due to an unforeseen and complex project setback, OGC team members remained conscientious, considerate and professional, taking full responsibility for their work, and that of all subcontractors, and ensuring and warranting an excellent finished project.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ottawa General Contractors

OGC - Ottawa General Contractors are leaders as Ottawa's design and build renovation experts. Specializing in home renovations, new and custom home construction as well as home design. With our project management and coordination, we're able to efficiently juggle more jobs, large and small, without dropping the ball.

Ottawa General Contractors are an accredited business with the Ottawa BBB and our CEO, Moe Abbas is a former member of the board of directors for the Better Business Bureau (BBB).. Our skills and expert service has allowed us to expand to other cities in Canada including Vancouver and Calgary in less than 8 years making us one of the fastest growing construction companies.

We offer warranty following the Tarion warranty guidelines for all our renovations and construction projects. We also have a design center and in house designers available to help you design and build your home. With over 50 years of experience, our team has the knowledge, the tools, the skill-set and the resources to give you the best value for your dollar at unbeatable service.

We at Ottawa General Contractors understand that you are looking for value with your renovation services. Trust our team to do it right the first time! Call us directly at (613) 225-9991!

Visit our website for all our credentials and more information.

Ottawa Construction & Ottawa renovation expert services:

Basement Renovations
Additions & Sun Rooms
Home Construction
Ottawa Home Renovations
Home Renovations in Ottawa
Kitchen Renovations
Bathroom Renovations
General Home Renovations
Home Architects
Home Builders
Custom Home Builders
Custom House Builders

Ottawa General Contractors - leaders in home renovations. Have you worked with us? Leave a review!

CATEGORIES
Basement Renovation, Design/Project Management, Sunrooms, Solariums & Greenhouses, Kitchen Planning & Renovation, Kitchen & Bathroom - Cabinets & Design, Interior Design, Home Additions, General Contractors, Countertops, Bathroom Renovation, Design/Build, Interior Decorators, Organizing Products & Services, and Bathroom & Kitchen - Fixtures & Accessories
SERVICES
We are Your Renovation Specialists! Our Services Include: Basement Renovations Kitchen Renovations Home Additions Home Construction Custom Home Construction Custom Home Builders Home Renovating Home Renovations Bathroom Renovations Attics & Conversions
BRANDS
We carry many exclusive brands.
STYLES
We have in house designers that work with you and your ideas. This is a free service for all our renovations.
SPECIALITIES
Design/Build. We are specialists in bringing great ideas and working hand in hand with you. Our Most Popular Renovations are Custom Home Construction Basement Renovations Kitchen Renovations Home Additions Home Construction Custom Home Builders Home Renovating Home Renovations Bathroom Renovations Attics & Conversions
WEBSITE
http://www.ottawageneralcontractors.com
YEAR ESTABLISHED
10
NUMBER OF EMPLOYEES
30
RETURN POLICY
5 YEAR WARRANTY
PAYMENT METHOD
WE OFFER FINANCING - All forms of payment including visa, cheque and cash.
LICENSES
BCIN
MEMBERSHIPS
BBB, GOHBA(Greater Ottawa Home Builders Association), Renomark, Ottawa Renovators Council, Ottawa Ch
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$15,000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Every renovation comes with a worry-free, comprehensive 5-year warranty.
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