We hired OGC to do a major renovation of our home (complete gut of main floor, all new plumbing, electrical, HVAC, as well as new exterior siding).
We are overall happy with the work completed. One of the thing we are very satisfied with the design team which provided us with an amazing new floor plan!
However, there were several delays and concerns regarding communication within the OGC team which were eventually resolves after voicing our concerns/discontented about the situation. We had delays in our project, the 3 months project lasted 5 months. Some materials were delayed due to covid which was unavoidable, but some of the delays were due to miscommunication among the OGC team. In addition, we had many change orders which could have been avoided should communication from the team been better from the beginning.
Ramy was a professional project manager who ensured our project was completed effectively. He was very responsive, quick to try to resolve issues.
Reem our selection material coordinator, she was professional and provided great suggestion for our finishes!
Oliver came to fix some imperfections in our flooring, he did some good work! He was very knowledgeable.
Murad was professional. He explained to us OGCs warranty process, he also made sure we were satisfied with the work completed. Murad has been quick to return our message regarding issues we had, that are still under warranty, and has been quick with sending trades to get the issue fixed.
We appreciate the professionalism of OGC and we are satisfied with our new finished space.
Steve & Karine
- Approximate cost of services:
- Company Response
Thank you for your feedback. We strive to provide the best service as possible and appreciate your patience during your renovation. The finished product turned out beautifully :)