- Approximate cost of services:
- $55,000.00
Santiago ,
Thank you for sharing your concerns. We would like to express our apologies for any distress you have experienced following the metal roof installation at your property.
We wish to clarify that a metal roof installation's primary purpose is to offer durability, energy efficiency, and protection against various elements. However, preventing rodent infestations is unfortunately not within the capabilities of any roofing system. Rodent issues are typically linked to a variety of factors that are beyond the control of roofing work, and resolving such problems often requires professional pest control services.
We have noted your mention of using negative reviews as leverage during our interactions. It is indeed unfortunate that discussions about service concerns have escalated to this point, where threats of negative reviews are used to gain concessions. Our goal has always been to maintain open, respectful, and constructive dialogue with all our clients, addressing concerns and misunderstandings collaboratively and professionally.
It is crucial to acknowledge the importance of presenting the entire story instead of selectively sharing parts that might tarnish the company's reputation unfairly. The flood you experienced was not a consequence of the work we performed on the downpipe. We replaced the downpipe precisely where the original one was located, and it is crucial to understand that the unfortunate flooding was attributable to external factors such as snow, freezing temperatures, and the property's slope. The home was under full renovation at the time and was in a state of dis repair. It is essential to note that this area has a history of flooding under similar conditions, which is entirely out of our control.
To further underline our commitment to customer satisfaction and address your concerns, we have taken additional steps to mitigate future problems proactively. As a courtesy, and despite the floods not being a result of our initial work, we returned to your property to reposition and extend the downpipe and trough to a new location that would potentially minimize the risk of flooding. We undertook this extra work under the explicit threat of negative reviews and without any obligation to do so, purely in an attempt to provide an exemplary level of service and customer satisfaction. It is imperative for future discourse to reflect the whole scenario accurately and fairly for it to be constructive and beneficial for all parties involved.
The use of threats, including the threat of negative reviews, hinders the possibility of an amicable and cooperative resolution to service-related concerns. These actions create a hostile environment that is not conducive to problem-solving, making it increasingly difficult for both parties to communicate effectively and work together towards a resolution.
Given these circumstances, we regret to inform you that we cannot continue engaging in a professional relationship characterized by threats and accusations. It is with disappointment that we conclude it may be in the best interest of both parties to part ways at this juncture. We sincerely hope you find the appropriate solutions to the issues you are encountering with your home and wish you all the best moving forward.
For any additional concerns or inquiries, you are always welcome to reach out. With 22 years of experience in installing metal roofs on homes, we stand by the quality and durability of our work. While we acknowledge that it’s impossible to please everyone, we take pride in having successfully met the expectations of over 5,000 homeowners, and we are committed to addressing and resolving any legitimate concerns you may have. We endeavor to provide assistance as needed and hope that, moving forward, you have a secure and satisfying experience with your home. Your peace of mind and satisfaction with our work remain our top priorities
have not showed up since last fall
Angi we are sincerely sorry to hear about your negative experience. We do honestly try to provide all our clients fast and reliable service. Unfortunately it seams we were un able to get to you within your expected timeline. This year has presented huge challenges to all contractors. We do understand the frustration with long delays and hope you understand we are a small family business with limited resources. Please take care
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Hi Lorenzo. Thank you for your review. We strive to be the best in the business. We appreciate your feedback!
Thanks Bruno! We appreciate your business.
Residential Standing Seam Metal Roof