Based on an advertisement for all-inclusive duct cleaning, we made an appointment. I told them we only wanted the services included in the advertisement, but Stronghouse nevertheless "upsold" my wife a "furnace cleaning" package that consisted of opening the front panel to our BRAND NEW furnace and sticking a vacuum hose in (something I do myself all the time). When I pointed out that this was ludicrous, they were chagrined enough to give me a "deal" for this useless additional service. Still, a complete waste of $40.
They also managed to dent one of the metal grates covering an air return so badly that it needs to be replaced. Not impressed. I asked one of the technicians if he could fix or replace the damaged grate, and he managed to slip away and ignore the issue.
Nice enough guys, I just wish they had a bit more integrity when it comes to their treatment of customers.
- Approximate cost of services:
- $180.00
- What could this company do to improve their services?
- Not take advantage of unsuspecting customers. Not damage stuff.