Stone Age Coatings No Longer In Business

Prior to doing any floor coatings we go to site and measure job and to show customer colors and a sample of the product. The customer then picks a sample and we install it. The only complaint that I had heard from the customer approximately seven to eight months later possibly because she was calling my installer instead of me directly is that the floor is too rough, so my now ex-employee (the person that first installed the coating) went to the site sanded the floor and installed another top coat for free and customer said she was happy. I have not heard a word from customer since then, now I see this report. As of February 1 2013 I have closed my business and moved out of the area due to divorce. My Stone Age phone number is still active and I answer that phone daily in fact I have turned work over to the company that I now work for because of my Stone Age name, website and reputation but I have not received a call or an email about this complaint. It is pretty hard to place blame on Stone Age coatings for a sample that a customer picks out has us install and later realizes that they had made the wrong choice. The job was done three possibly four ago as per ex-installer and my memory. I am very sorry about the issue but this could have and should have been solved a long time ago. And if you were not getting satisfaction by calling my employee at the time then I should have been notified, it`s not like you don’t know how to get a hold of me as you worked with and was a friend of my wife’s for years.

Looking online I noticed a review written by Henry after searching for the invoice I had to call 411 to locate him as the invoice was back nearly 3 years and could not be found.

I called Henry approximately 9/13/2012. I asked about the review, especially when it has been nearly three years since the job was completed. He said that it still had not been dealt with and he wasn`t happy, I mentioned to Henry that I would have a guy come over to fix any problems (even if it meant to re-spraying the tub) He refused and said the bathroom had been repainted and that he didn`t see the point in redoing the tub. I asked about the review where his concern changed to the warranty and an invoice that he said I didn`t give him (but had to be presented to Homestars for this review to go up) and that the warranty was only for three years which seemed fine to him at the time. A three year warranty is quite common especially back a few years ago, the reason that most offer 5 years now is that there is so much competition that companies have to make it more appealing to get the work. I asked if the coating on the tub and tile surround were OK and not failing and he said yes they are fine.

I don`t see the point in writing a review for a company if you refuse, don`t want or don`t need any repairs. I have been self employed for thirty years in the resurfacing business. It’s one of the toughest businesses when it comes to satisfying people because of the number of jobs completed in a year as we could be doing one to two jobs a day. Of course there will always be an unsatisfied person from time to time but given the chance that can always be rectified.