Rotor Rooter

I had a clogged drain outside and was able to tell the plumber that I believed it was from the kitchen being hooked up to the wrong pipe. The contractor took out a small gardening tool and asked to use a bucket of mine. He scooped out a couple of dirt scoops and water and stood there for a long time saying it didn't make sense that the water kept filling up. Then he got a sub-pump and put that in. I managed the sub-pump so it would be in the right position. Then he said that he would need to take out a camera snake and then see where the clog is and then we would know where to dig up the driveway. It would be $475 for him to get the camera snake if I wanted him to continue and if I didn't want to go ahead with it then I would need to pay $200 for the work he did because he took tools off his truck. I talked to another company and they said that for their 2 hr call out fee of $280 they could fix the problem and it didn't matter if they used the camera snake tool or not. After talking to the other company I paid the Rotor Rooter guy the $200 to leave and he didn't even clean up the mess or put the metal grate over the pipe opening in the driveway. I called the other company and they fixed it for cheaper, were faster more confident in what they were doing. I called the office of Rotor Rooter to complain about having to pay $200 for nothing when they said they do a free diagnostic and they said it is free but as soon as they use any type of tool it is $200 charge