excellent product, good installer- however-I asked ,when I got the estimate, if they could do this roof which is a steep barn style- turned out they wanted to get a special crew on, and he had problems getting helpers, leaving him working a few days without anyone to spot him- which is unsafe-and his compressor broke down for 2 days, a good contractor should have a back up unit, he lost 2 perfectly good days- because of the problems with timing, they worked in a lot of cold- not nice-they did very carefully go round my satellite dish which was great, I didn't have to have it re installed-
I am satisfied with the work- but make sure they can do you roof- make sure when they'll start, make sure they have helpers-it looks fabulous ,I have had compliments already
- Approximate cost of services:
- $20,000.00
- Company Response
Hello, thank you for taking the time to leave us a detailed review. We are happy to hear you are satisfied with the completed installation of your roof. Unfortunately, due to the nature of our work, we do sometimes run into challenges beyond our control along the way. Our installer was in the midst of an employee change in the middle of completing this installation. We expect our installers to have a minimum 2-people while on site. Unfortunately, this time it was not possible. In this case, we had a trainer on site whenever possible so that our installer was not working alone until he was able to gain another crew member, who was there through the completion of the installation.
Thank you again for choosing Hy-Grade and we are certain you will enjoy your permanent peace-of-mind for many years to come. Welcome to the Hy-Grade Family!
-The Hy-Grade Team