We had a challenge with our gas fire place and did not work a few years ago. I started to search and a few technicians came and gave us a quote. Some of them said we need to change the whole system and some of the price was not reasonable. Then Mr. Heat (Nima) came to give us a quote. Nima provided us with the more comprehensive quote with a few options and reasoning as to why one is better than the other. Nima changed a part that needed to be replaced.
So, one year after that our hot water was not working, I called Nima again without any hesitation or search. He came and explained everything for us, gave us some options with the full transparency.
The day of installation Nima and team were very thorough and straightforward, very easy to work with and very much appreciated. Nima respect your availability and try to work with you not the way around.
One year later our Air -conditioner was not working, I was very pleased that I don’t need to search. I know one name and that is Nima. I called again and with the same way that he is always. Even though we trust him, he feels responsible to spend the time with you and go over your options and give you time to think.
As I said, Nima is very professional, knowledgeable and very personable, returned call promptly and provide the high quality of work with the reasonable price.
Thank you Nima and the team.
- Company Response
Thank you for your business and positive review.