Today (May 2021), our gas fireplace which was turned off for the spring/summer season could not be re-ignited.
In the summer of 2018, the same issue developed and it was the first repair on the Insta-Flame Majestic gas fireplace which was installed in the new house in 1997.
Mr. Heat Mechanical's Head Technician in July 2018 came to diagnose and replace the one millivolt gas valve and one complete pilot assembly. He was pleasant. The service and diagnostic fee was $85.00 + 13% taxes. The total repair was $1376.00. Shockingly expensive.
Today, the same Head Technician returned to diagnose the no start issue. He didn't call in advance like he was supposed to to announce his arrival. My spouse opened the door. He was rude to her. He was cold and was rushed as if he was having an off day or perhaps he was annoyed that he had to return. A complete change in attitude. The re-ignition of the fireplace took about 5 minutes. Of course, the service and diagnostic fee jumped to $129 + 13% taxes which I had to pay. A bitter feeling which left my spouse and I shocked. We won't be using or recommending Mr. Heat Mechanical again.