Encore was fantastic to work with, from initial quotation right through to job completion. I would definitely recommend them to anybody contemplating a large or small job, I certainly will go back.
We had planned to re-paint the entire home, and remove the stucco and refinish the ceilings on the second floor. Upon the initial consultation with Lauren, she made great suggestions on colours and let us know about their cabinetry repainting and fireplace restaining which is not something we considered previously, but after seeing the results we are thrilled with the results. She was on time, friendly and available whenever we needed to speak with her after the initial sales consult. Throughout the whole process she was flexible on helping us adjust plans, make additions and removals from the scope of the job and transparent in pricing.
Once the job commenced, we met our lead painter Ben and his crew who were on site prepping. They were all very respectful of the workplace which is our home. He paints just as well as he sings, and the results speak for themselves below.
During the job, Leo on production was great to work with. He was always punctual when we had a meeting on site scheduled. In addition, once the majority of the work was completed and we were doing walk throughs, he gave us the impression that no detail was too small to be corrected. He usually found other defects that we ourselves never would have noticed. Closer to completion, he was very helpful in helping us sort out the garbage issue by rolling up his own sleeves to lend a hand. He was always available to help, often reaching out to us on weekends. There were many items that we were not sure about, and he was patient and helpful in providing us popular options and suggestions. Throughout the job, it was apparent he cared about the final product.
We also had a pony wall in the main living space that divided two rooms that we requested to have demolished and patched. Rohan their handyman did a fantastic job. After the demo and patching, its impossible to tell it ever happened. Even the baseboards as well as the crowns were perfect.
Long story short, Encore has amazing staff who are super helpful and can handle many other side jobs at the same time as painting. As their name suggests, we will not hesitate to call them back for future work. Thank you Encore!
- Approximate cost of services:
- $18,000.00
- Company Response
Thank you so much for taking the time to share such a detailed and glowing review of your experience with Encore. We are thrilled to hear that you were pleased with the entire process, from the initial quotation through to job completion.
It’s wonderful to know that Lauren’s suggestions on colours and additional services like cabinetry repainting and fireplace re-staining added value to your project and exceeded your expectations. We’re also glad that her punctuality, friendliness, and availability made the consultation and planning phases smooth and stress-free for you.
Ben and his crew take great pride in their work, and we’re delighted that their respect for your home and their painting skills left you impressed. Leo’s dedication to perfection and his hands-on approach are core values of our team, and it’s gratifying to hear that he helped ensure every detail was addressed to your satisfaction.
We’re also pleased that Rohan’s work on the pony wall demolition and patching was seamless and met your high standards. Your kind words about our team’s ability to handle various tasks alongside painting are truly appreciated.
At Encore, we strive to deliver exceptional service and quality workmanship. Your recommendation means a lot to us, and we are honoured that you will consider us for future projects.
Thank you once again for choosing Encore and for your heartfelt feedback. We look forward to working with you again.
Best regards,
The Encore Team